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Generating event ID 15000 Source; BlackBerry MDS Connection Service for every Minute

Posted on 2013-10-22
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2,976 Views
Last Modified: 2013-12-26
Hi
We are getting a lot of Below Events to our Black Berry Server continually after every 1 minute.

Source       BlackBerry MDS Connection Service
Category       None
Event ID       15000
User       N/A
Description       <2013-10-22 07:35:08.089 EDT>:[2379]:<MDS-CS_ServerName_MDS-CS_1>:<ERROR>:<LAYER = SCM, BMS: database notifyEventsDisconnectEvent failed rc=1>

Also we are getting below Error Event for same  server.
Source       BlackBerry MDS Connection Service
Category       None
Event ID       15000
User       N/A
Description       <2013-10-22 07:35:37.402 EDT>:[2385]:<MDS-CS_ServerName_MDS-CS_1>:<ERROR>:<LAYER = SCM, com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host SERVER01, port 4412 has failed. Error: "Connection refused: connect. Verify the connection properties, check that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port, and that no firewall is blocking TCP connections to the port.".>

&

Source       BlackBerry MDS Connection Service
Category       None
Event ID       15000
User       N/A
Description       <2013-10-22 07:25:11.640 EDT>:[2331]:<MDS-CS_ServerName_MDS-CS_1>:<ERROR>:<LAYER = SCM, com.microsoft.sqlserver.jdbc.SQLServerException: The TCP/IP connection to the host SERVER01, port 4412 has failed. Error: "connect timed out. Verify the connection properties, check that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port, and that no firewall is blocking TCP connections to the port.".>

Request you to please suggest the Solutions for same….
Please refer this as High Importance.

Thanks In Advance

Thanks,
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Question by:UDSquare
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3 Comments
 
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Rodney Barnhardt earned 500 total points
ID: 39612500
Have you reviewed this KB? You did not mention the version of server you are running, but the instruction for 5.0 are in the last paragraph. It does not stand out like the previous versions.

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB13220&sliceId=2&cmd=displayKC&docType=kc&noCount=true&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl
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Expert Comment

by:Rodney Barnhardt
ID: 39612534
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Author Comment

by:UDSquare
ID: 39661542
I think this KB is for BlackBerry Enterprise Server 4.0 and 4.1.
WE are having BlackBerry Enterprise Server Express version 5.0.
Please advice.
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