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jimmylew52Flag for United States of America

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Determine the point of failure of a network outage

I have a connection between two NOCs that intermittently goes down. Both NOCs point the finger at the other for the problem.

Does anyone know of a method or software that I can use to determine where the failure is. It often occurs at night. I prefer to run this from a windows machine, I can use Linux if need be.

I would need to monitor the connection and trace the outage when there is a failure.
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akhalighi
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it seems you need more information about infrastructure to find out the root cause. how these two NOCs are connected ? through VPN ? or through a dedicated link ( like MPLS) .

based on your answer ; I'd add more monitoring , so instead of pinging a remote host ; I also ping devices in the middle like gateways , routers and internet connections.
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NOCs are connected through a VPN.

I agree on the pinging but I have not been able to do this manually. The connection goes down at odd times and I have not been able to get to it fast enough.

I need something that will check the connection every minute or two and run the series of pings or traces when the link is down and send or store the results.

When the link is down I do not have access to the NOCs to do the troubleshooting.
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akhalighi
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I don't see anything in the logs. I have setup some additional monitoring and I will see what I can find there.