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Sync Activesync fields on IOS that don't sync by default

Posted on 2013-10-22
Medium Priority
Last Modified: 2014-01-17
As per Microsoft, there are several contact fields in Outlook that do NOT sync over to IOS or Android as per this article - http://support.microsoft.com/kb/2692134

Here is my problem... for many years my client has been using those fields and now wants to convert to an iphone.  So data in say the ISDN fields does not come over.

My question is is there a way or app to get these fields over to the iphone?  

Question by:btny
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39591483
That is a limitation of the ActiveSync protocol.
Therefore your only option is to move those fields over to another field that is synchronised.


Author Comment

ID: 39591658
Thanks for the answer.

What about this...

Is there a way to RENAME a field in outlook to match a field that activesync DOES sync, but isnt used often?
LVL 63

Accepted Solution

Simon Butler (Sembee) earned 2000 total points
ID: 39591705
No, because the field is within the mailbox and is unique. You would have to move the content in to that field for it to be captured.

Remember ActiveSync works in most languages, so the field cannot be tied to the name of the field, it has to be the underlying "real" name, which doesn't change even if you rename it.

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Author Closing Comment

ID: 39594188

Author Comment

ID: 39786127
Follow up, are there any alternatives to Activesync in an Exchange environment to be able to sync more of these contact fields?
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39787928
There are no alternatives to ActiveSync period - that is the only option for native sync.
Everything else sits on top of ActiveSync, so are restricted to what it makes available.

The only alternative that would do more is BES for legacy devices (so not Blackberry 10) because that makes MAPI connections. The modern BES 10 MDM uses ActiveSync for the connection to Exchange, so has the same restrictions.
You could look at Good, but I haven't sued that so no idea whether it will or not.


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