Computers go to sleep when they shouldn't?
Posted on 2013-10-22
Hello..long story short is that we use the TeamViewer remote support product to gain access to user PC's after hours. Typically this works great, but we do have a number of HP desktops (WinXP) that go to sleep (or standby) and we are unable to connect to them because they show offline.
Typically what happens is we connect to them, begin some work, end the session. When we then try to go back later on...we cannot. The computer shows 'offline' in the TeamViewer Computers and Contacts window. I have also confirmed with users on those machines that when they come in the following morning... they DO have to hit the power button to get a display to come up...and then they see the screen is locked with my username. So it definitely sounds like the computer is still going into standby and/or sleep mode.
I don't understand this because in power options we have both standby and sleep set to 'never'. What am I missing?