How do I setup and admin account for my Shoretel Phone Vendor. He needs access to a dedicated server called PHONEX.
Would he RDP into my terminal server, then launch another RDP on the terminal server to get to PHONEX?
What type of credentials does he need. He has to be able to install software and make changes to the local server.
The software may need access to Active directory as well. Last i checked there was something in DNS about Shoretel.