Solved

Incorrect reply to address Outlook 365

Posted on 2013-10-22
5
3,950 Views
Last Modified: 2013-10-23
I have been using Outlook 365 for over a year now but in the last month or 2, I have had several clients telling me their emails to me are being bounced back.  After doing some digging and analyzing, I determined when the recipient replies to my email, the "reply to" address is filling in incorrectly.  My actual email address would be aperson@df.,com, but the reply to address being filled in and the address they are subsequently sending to is aperson@dgw.com.  How can I change this?  I am concerned about all the replies I am not getting.  This does not seem to affect all, but the list of clients and vendors it is affecting is growing.  I need to find where that setting is incorrect and change it.

Emails sent directly to the correct email address are not affected.

Thanks.
0
Comment
Question by:perk83
  • 3
  • 2
5 Comments
 
LVL 38

Expert Comment

by:Vasil Michev (MVP)
ID: 39591641
What is the second domain then, something random or something you have verified in Office 365? Are you sure you are not sending those messages on behalf of/as a different user? Any example NDR?

If the second domain is verified in Office 365, you should be able to run a trace on such messages. I suggest doing the same for the outgoing message to make sure the from/reply-to address is not overwritten by something.
0
 
LVL 1

Author Comment

by:perk83
ID: 39591802
The second domain would be the aperson@dgw.com.  That is the incorrect address replies are being sent to.  Nothing I have verified with 365,

Here is the NDR.  csg-dfw.com is the valid domain for my company.  csg-dgw.com is the invalid one that is popping in somehow.


Generating server: BY2PR04MB143.namprd04.prod.outlook.com
aperkins@csg-dgw.com
Remote Server returned '550 5.7.0 Proxy session setup failed on Frontend with '554 5.4.4 SMTPSEND.DNS.NonExistentDomain; nonexistent domain''
Original message headers:
Received: from BY2PR04MB239.namprd04.prod.outlook.com (10.242.41.27) by
 BY2PR04MB143.namprd04.prod.outlook.com (10.242.40.148) with Microsoft SMTP
 Server (TLS) id 15.0.775.9; Tue, 22 Oct 2013 15:52:29 +0000
Received: from BY2PR04MB240.namprd04.prod.outlook.com (10.242.41.21) by
 BY2PR04MB239.namprd04.prod.outlook.com (10.242.41.27) with Microsoft SMTP
 Server (TLS) id 15.0.785.10; Tue, 22 Oct 2013 15:52:26 +0000
Received: from BY2PR04MB240.namprd04.prod.outlook.com ([169.254.15.99]) by
 BY2PR04MB240.namprd04.prod.outlook.com ([169.254.15.190]) with mapi id
 15.00.0785.001; Tue, 22 Oct 2013 15:52:26 +0000
From: Aaron Perkins <APERKINS@csg-dfw.com>
To: "Juma, Shereef" <Shereef.Juma@corp.earthlink.com>
CC: aperkins <aperkins@csg-dgw.com>, "Francisco.Ulloa@corp.earthlink.com"
 <Francisco.Ulloa@corp.earthlink.com>, "Charles.Wood@corp.earthlink.com"
     <Charles.Wood@corp.earthlink.com>, "Hudson, David"
        <David.Hudson@corp.earthlink.com>, Tina Atchley
      <tina.atchley@corp.earthlink.com>
Subject: RE: Conroe Memory Care EarthLink permanent solution order update.
Thread-Topic: Conroe Memory Care EarthLink permanent solution order update.
Thread-Index: Ac7PPf2+Xgo5mgSKi0CGk/tU0BXligAAINI9
Date: Tue, 22 Oct 2013 15:52:25 +0000
Message-ID: <29e391716a854527957f6cbdaa57993c@BY2PR04MB240.namprd04.prod.outlook.com>
References: <y8jkev5sxmt1r5kw4onx554f.1382456839926@email.android.com>
In-Reply-To: <y8jkev5sxmt1r5kw4onx554f.1382456839926@email.android.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-originating-ip: [207.70.168.111]
x-forefront-prvs: 00073DB75F
x-forefront-antispam-report: SFV:NSPM;SFS:(377454003)(38605003)(51164003)(24454002)(199002)(189002)(479174003)(74366001)(15202345003)(74662001)(74706001)(85306002)(15975445006)(74876001)(33646001)(65816001)(63696002)(79102001)(77982001)(59766001)(66066001)(81686001)(49866001)(47736001)(54356001)(81542001)(50986001)(56816003)(31966008)(16236675002)(47446002)(69226001)(76576001)(47976001)(77096001)(76796001)(83072001)(76786001)(56776001)(54316002)(81342001)(74316001)(80976001)(19580405001)(19580395003)(83322001)(51856001)(4396001)(81816001)(46102001)(53806001)(24736002);DIR:OUT;SFP:;SCL:1;SRVR:BY2PR04MB239;H:BY2PR04MB240.namprd04.prod.outlook.com;CLIP:207.70.168.111;FPR:;RD:InfoNoRecords;A:1;MX:1;LANG:en;
Content-Type: multipart/alternative;
      boundary="_000_29e391716a854527957f6cbdaa57993cBY2PR04MB240namprd04pro_"
MIME-Version: 1.0
Return-Path: APERKINS@csg-dfw.com
X-OriginatorOrg: csg-dfw.com
0
 
LVL 38

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 39591972
What I meant is can you get an NDR from the other side, so that we can see where it is actually send to. You can also get the headers from a received message for comparison.


The @email.android.com bit hints for some mobile device involved and probably google's mail servers, god know what happens in between.
0
 
LVL 1

Author Comment

by:perk83
ID: 39592031
That is actually from the other side.  I replied to an email I sent myself and this was the NDR I received.

At first I thought it was only occurring from email generated from my cell phone, but this morning it occurred when I generate an email from OWA as well.
0
 
LVL 1

Author Closing Comment

by:perk83
ID: 39593901
I believe I found the issue.  I went to delete the email account on my droid last night to see if that might be the cause and when I did, I noticed it had the email address listed as csg-dgw.com which is the incorrect one.  I had looked and looked and was unable to find where I could change that in the settings for my email on the phone but I believe by deleting the account, that has resolved the problem.  I now see it says the correct email address in my settings where it had the incorrect one.

I awarded vasilcho the points since the comment about the @email.android.com lead me to at least try to remove the account from my phone.

Thank you all for your help.
0

Featured Post

Shouldn't all users have the same email signature?

You wouldn't let your users design their own business cards, would you? So, why do you let them design their own email signatures? Think of the damage they could be doing to your brand reputation! Choose the easy way to manage set up and add email signatures for all users.

Join & Write a Comment

Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
This article explains how to prepare an HTML email signature template file containing dynamic placeholders for users' Azure AD data. Furthermore, it explains how to use this file to remotely set up a department-wide email signature policy in Office …
Migrating to Microsoft Office 365 is becoming increasingly popular for organizations both large and small. If you have made the leap to Microsoft’s cloud platform, you know that you will need to create a corporate email signature for your Office 365…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now