[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now

x
?
Solved

Incorrect reply to address Outlook 365

Posted on 2013-10-22
5
Medium Priority
?
4,202 Views
Last Modified: 2013-10-23
I have been using Outlook 365 for over a year now but in the last month or 2, I have had several clients telling me their emails to me are being bounced back.  After doing some digging and analyzing, I determined when the recipient replies to my email, the "reply to" address is filling in incorrectly.  My actual email address would be aperson@df.,com, but the reply to address being filled in and the address they are subsequently sending to is aperson@dgw.com.  How can I change this?  I am concerned about all the replies I am not getting.  This does not seem to affect all, but the list of clients and vendors it is affecting is growing.  I need to find where that setting is incorrect and change it.

Emails sent directly to the correct email address are not affected.

Thanks.
0
Comment
Question by:perk83
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 43

Expert Comment

by:Vasil Michev (MVP)
ID: 39591641
What is the second domain then, something random or something you have verified in Office 365? Are you sure you are not sending those messages on behalf of/as a different user? Any example NDR?

If the second domain is verified in Office 365, you should be able to run a trace on such messages. I suggest doing the same for the outgoing message to make sure the from/reply-to address is not overwritten by something.
0
 
LVL 1

Author Comment

by:perk83
ID: 39591802
The second domain would be the aperson@dgw.com.  That is the incorrect address replies are being sent to.  Nothing I have verified with 365,

Here is the NDR.  csg-dfw.com is the valid domain for my company.  csg-dgw.com is the invalid one that is popping in somehow.


Generating server: BY2PR04MB143.namprd04.prod.outlook.com
aperkins@csg-dgw.com
Remote Server returned '550 5.7.0 Proxy session setup failed on Frontend with '554 5.4.4 SMTPSEND.DNS.NonExistentDomain; nonexistent domain''
Original message headers:
Received: from BY2PR04MB239.namprd04.prod.outlook.com (10.242.41.27) by
 BY2PR04MB143.namprd04.prod.outlook.com (10.242.40.148) with Microsoft SMTP
 Server (TLS) id 15.0.775.9; Tue, 22 Oct 2013 15:52:29 +0000
Received: from BY2PR04MB240.namprd04.prod.outlook.com (10.242.41.21) by
 BY2PR04MB239.namprd04.prod.outlook.com (10.242.41.27) with Microsoft SMTP
 Server (TLS) id 15.0.785.10; Tue, 22 Oct 2013 15:52:26 +0000
Received: from BY2PR04MB240.namprd04.prod.outlook.com ([169.254.15.99]) by
 BY2PR04MB240.namprd04.prod.outlook.com ([169.254.15.190]) with mapi id
 15.00.0785.001; Tue, 22 Oct 2013 15:52:26 +0000
From: Aaron Perkins <APERKINS@csg-dfw.com>
To: "Juma, Shereef" <Shereef.Juma@corp.earthlink.com>
CC: aperkins <aperkins@csg-dgw.com>, "Francisco.Ulloa@corp.earthlink.com"
 <Francisco.Ulloa@corp.earthlink.com>, "Charles.Wood@corp.earthlink.com"
     <Charles.Wood@corp.earthlink.com>, "Hudson, David"
        <David.Hudson@corp.earthlink.com>, Tina Atchley
      <tina.atchley@corp.earthlink.com>
Subject: RE: Conroe Memory Care EarthLink permanent solution order update.
Thread-Topic: Conroe Memory Care EarthLink permanent solution order update.
Thread-Index: Ac7PPf2+Xgo5mgSKi0CGk/tU0BXligAAINI9
Date: Tue, 22 Oct 2013 15:52:25 +0000
Message-ID: <29e391716a854527957f6cbdaa57993c@BY2PR04MB240.namprd04.prod.outlook.com>
References: <y8jkev5sxmt1r5kw4onx554f.1382456839926@email.android.com>
In-Reply-To: <y8jkev5sxmt1r5kw4onx554f.1382456839926@email.android.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-originating-ip: [207.70.168.111]
x-forefront-prvs: 00073DB75F
x-forefront-antispam-report: SFV:NSPM;SFS:(377454003)(38605003)(51164003)(24454002)(199002)(189002)(479174003)(74366001)(15202345003)(74662001)(74706001)(85306002)(15975445006)(74876001)(33646001)(65816001)(63696002)(79102001)(77982001)(59766001)(66066001)(81686001)(49866001)(47736001)(54356001)(81542001)(50986001)(56816003)(31966008)(16236675002)(47446002)(69226001)(76576001)(47976001)(77096001)(76796001)(83072001)(76786001)(56776001)(54316002)(81342001)(74316001)(80976001)(19580405001)(19580395003)(83322001)(51856001)(4396001)(81816001)(46102001)(53806001)(24736002);DIR:OUT;SFP:;SCL:1;SRVR:BY2PR04MB239;H:BY2PR04MB240.namprd04.prod.outlook.com;CLIP:207.70.168.111;FPR:;RD:InfoNoRecords;A:1;MX:1;LANG:en;
Content-Type: multipart/alternative;
      boundary="_000_29e391716a854527957f6cbdaa57993cBY2PR04MB240namprd04pro_"
MIME-Version: 1.0
Return-Path: APERKINS@csg-dfw.com
X-OriginatorOrg: csg-dfw.com
0
 
LVL 43

Accepted Solution

by:
Vasil Michev (MVP) earned 1500 total points
ID: 39591972
What I meant is can you get an NDR from the other side, so that we can see where it is actually send to. You can also get the headers from a received message for comparison.


The @email.android.com bit hints for some mobile device involved and probably google's mail servers, god know what happens in between.
0
 
LVL 1

Author Comment

by:perk83
ID: 39592031
That is actually from the other side.  I replied to an email I sent myself and this was the NDR I received.

At first I thought it was only occurring from email generated from my cell phone, but this morning it occurred when I generate an email from OWA as well.
0
 
LVL 1

Author Closing Comment

by:perk83
ID: 39593901
I believe I found the issue.  I went to delete the email account on my droid last night to see if that might be the cause and when I did, I noticed it had the email address listed as csg-dgw.com which is the incorrect one.  I had looked and looked and was unable to find where I could change that in the settings for my email on the phone but I believe by deleting the account, that has resolved the problem.  I now see it says the correct email address in my settings where it had the incorrect one.

I awarded vasilcho the points since the comment about the @email.android.com lead me to at least try to remove the account from my phone.

Thank you all for your help.
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are times when we need to generate a report on the inbox rules, where users have set up forwarding externally in their mailbox. In this article, I will be sharing a script I wrote to generate the report in CSV format.
With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question