asked on

Incorrect reply to address Outlook 365

I have been using Outlook 365 for over a year now but in the last month or 2, I have had several clients telling me their emails to me are being bounced back. After doing some digging and analyzing, I determined when the recipient replies to my email, the "reply to" address is filling in incorrectly. My actual email address would be aperson@df.,com, but the reply to address being filled in and the address they are subsequently sending to is aperson@dgw.com. How can I change this? I am concerned about all the replies I am not getting. This does not seem to affect all, but the list of clients and vendors it is affecting is growing. I need to find where that setting is incorrect and change it.

Emails sent directly to the correct email address are not affected.

Thanks.

Vasil Michev (MVP)

What is the second domain then, something random or something you have verified in Office 365? Are you sure you are not sending those messages on behalf of/as a different user? Any example NDR?

If the second domain is verified in Office 365, you should be able to run a trace on such messages. I suggest doing the same for the outgoing message to make sure the from/reply-to address is not overwritten by something.

perk83

ASKER

The second domain would be the aperson@dgw.com. That is the incorrect address replies are being sent to. Nothing I have verified with 365,

Here is the NDR. csg-dfw.com is the valid domain for my company. csg-dgw.com is the invalid one that is popping in somehow.

Generating server: BY2PR04MB143.namprd04.prod.outlook.com
aperkins@csg-dgw.com
Remote Server returned '550 5.7.0 Proxy session setup failed on Frontend with '554 5.4.4 SMTPSEND.DNS.NonExistentDomain; nonexistent domain''
Original message headers:
Received: from BY2PR04MB239.namprd04.prod.outlook.com (10.242.41.27) by
BY2PR04MB143.namprd04.prod.outlook.com (10.242.40.148) with Microsoft SMTP
Server (TLS) id 15.0.775.9; Tue, 22 Oct 2013 15:52:29 +0000
Received: from BY2PR04MB240.namprd04.prod.outlook.com (10.242.41.21) by
BY2PR04MB239.namprd04.prod.outlook.com (10.242.41.27) with Microsoft SMTP
Server (TLS) id 15.0.785.10; Tue, 22 Oct 2013 15:52:26 +0000
Received: from BY2PR04MB240.namprd04.prod.outlook.com ([169.254.15.99]) by
BY2PR04MB240.namprd04.prod.outlook.com ([169.254.15.190]) with mapi id
15.00.0785.001; Tue, 22 Oct 2013 15:52:26 +0000
From: Aaron Perkins <APERKINS@csg-dfw.com>
To: "Juma, Shereef" <Shereef.Juma@corp.earthlink.com>
CC: aperkins <aperkins@csg-dgw.com>, "Francisco.Ulloa@corp.earthlink.com"
<Francisco.Ulloa@corp.earthlink.com>, "Charles.Wood@corp.earthlink.com"
<Charles.Wood@corp.earthlink.com>, "Hudson, David"
<David.Hudson@corp.earthlink.com>, Tina Atchley
<tina.atchley@corp.earthlink.com>
Subject: RE: Conroe Memory Care EarthLink permanent solution order update.
Thread-Topic: Conroe Memory Care EarthLink permanent solution order update.
Thread-Index: Ac7PPf2+Xgo5mgSKi0CGk/tU0BXligAAINI9
Date: Tue, 22 Oct 2013 15:52:25 +0000
Message-ID: <29e391716a854527957f6cbdaa57993c@BY2PR04MB240.namprd04.prod.outlook.com>
References: <y8jkev5sxmt1r5kw4onx554f.1382456839926@email.android.com>
In-Reply-To: <y8jkev5sxmt1r5kw4onx554f.1382456839926@email.android.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
x-originating-ip: [207.70.168.111]
x-forefront-prvs: 00073DB75F
x-forefront-antispam-report: SFV:NSPM;SFS:(377454003)(38605003)(51164003)(24454002)(199002)(189002)(479174003)(74366001)(15202345003)(74662001)(74706001)(85306002)(15975445006)(74876001)(33646001)(65816001)(63696002)(79102001)(77982001)(59766001)(66066001)(81686001)(49866001)(47736001)(54356001)(81542001)(50986001)(56816003)(31966008)(16236675002)(47446002)(69226001)(76576001)(47976001)(77096001)(76796001)(83072001)(76786001)(56776001)(54316002)(81342001)(74316001)(80976001)(19580405001)(19580395003)(83322001)(51856001)(4396001)(81816001)(46102001)(53806001)(24736002);DIR:OUT;SFP:;SCL:1;SRVR:BY2PR04MB239;H:BY2PR04MB240.namprd04.prod.outlook.com;CLIP:207.70.168.111;FPR:;RD:InfoNoRecords;A:1;MX:1;LANG:en;
Content-Type: multipart/alternative;
boundary="_000_29e391716a854527957f6cbdaa57993cBY2PR04MB240namprd04pro_"
MIME-Version: 1.0
Return-Path: APERKINS@csg-dfw.com
X-OriginatorOrg: csg-dfw.com

ASKER CERTIFIED SOLUTION

Vasil Michev (MVP)

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perk83

ASKER

That is actually from the other side. I replied to an email I sent myself and this was the NDR I received.

At first I thought it was only occurring from email generated from my cell phone, but this morning it occurred when I generate an email from OWA as well.

perk83

ASKER

I believe I found the issue. I went to delete the email account on my droid last night to see if that might be the cause and when I did, I noticed it had the email address listed as csg-dgw.com which is the incorrect one. I had looked and looked and was unable to find where I could change that in the settings for my email on the phone but I believe by deleting the account, that has resolved the problem. I now see it says the correct email address in my settings where it had the incorrect one.

I awarded vasilcho the points since the comment about the @email.android.com lead me to at least try to remove the account from my phone.

Thank you all for your help.