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Issues with Thumbnail View and files on server

Posted on 2013-10-22
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Last Modified: 2013-12-02
We have a corp office in NJ and a sattelite office in Florida.  The server (windows 2011) is located in NJ and the florida office connects to our server via a VPN tunnel/connection through our cisco routers.  

In Florida, when they try to open a shared folder from our NJ server, here's what happens.  The folder typically houses 100+ jpg files (each under 1MB in size) and they want to view the entire folder in thumbnail view so they can easiely determine which photos needed to be further edited.  Maybe 60% of the files display in thumbnail view but the rest display with that windows 7 standard Icon.  some eventually change to thumbnail but usually dont.

Any thoughts or suggestions?  The florida office has a really good high speed connection to the internet.  Increase the RAM to the server would be my first suggestion?
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Question by:fastteks0390
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Expert Comment

by:Spyder2010
ID: 39592049
1.) If this is an option, you would fix the situation by breaking the .jpg files into separate folders(based on event, date, etc...).  Trying to load that many thumbnails at the same time can cause delays if there are insufficient resources.

If this is not an option:

2.) Increase RAM
3.) Modify pagefile settings
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Author Comment

by:fastteks0390
ID: 39592272
Unfortunately our business deals with jpg files constantly and they are broken down already....100 files is about average for one user to have per folder.  I'll try the other 2 options, we currently have 8GB of RAM but I am sure I can upgrade
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by:Spyder2010
ID: 39592314
Before you spend money upgrading server hardware, it would be worth testing first whether upping the memory on the workstation accessing the files helps.  You don't actually need to replace anything for this, assuming you have at least two different hardware spec'd workstations.  It is likely the workstation that does the processing to render the thumbnails, so upgrading the server memory will not likely help.  If you have workstations/laptops with different amounts of memory, different processor speeds, etc... this should be a pretty easy test.  If not, you could set up vms to test with, assuming you have a vm environment.
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Author Comment

by:fastteks0390
ID: 39592339
Well it's pretty much the one pain in the butt admin that every job has lol..she's running Windows 7 32Bit and is at 4GB RAM
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by:fastteks0390
ID: 39592447
I checked and issue is occurring on both machine running 32 and 64bit windows 7
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by:Spyder2010
ID: 39592484
Both with the same hardware specs? From the info I have, it sounds like it's the workstation processing the rendering of the thumbnails that is your issue... and this will happen if you have a lot of images in one folder, and a requirement of yours is to view them in thumbnail view.  Do you have a workstation that has Win7x64 with more than 4GB memory in it that you could test with?

I'm just trying to avoid having you spend money upgrading the remote server, as I don't think that will help.  That server is just presenting the files on the fileshare.  It's the workstation accessing them that is reading/writing to the files, and processing the thumbnail rendering.
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Author Comment

by:fastteks0390
ID: 39592516
No I dont unfortunately....you dont feel server or network could cause the slow down which limits the thumbnails from being displayed properly?
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by:Spyder2010
ID: 39593913
I don't feel it's the file server, I don't believe that would have any effect on thumbnail rendering.  If you were having issues actually accessing/opening the files, then you might start looking at the server, but if it's presenting the files and you're able to access the files w/o issue, then it's probably not the server.

Network is a possibility... if the connection is slow enough that could be causing your issues.  If this was the case, I would think you would be seeing other slow-downs on the connection as well.

One way to test whether it's network vs workstation.... copy one of the folders that you are having issues with to the local workstation.  Have the workstation access the folder locally, and see if it still has issues rendering the thumbnails.  If it does, then it's a workstation resource issue.  If the workstation has no issues rendering the local thumbnails, then it's likely the network connection is not fast enough.  If the workstation has issues rendering the thumbnails locally, but it is 'better' than over the network, then it is a combination of the two.
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Accepted Solution

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fastteks0390 earned 0 total points
ID: 39598366
Ahh so it turned out this satellite office has all employees working on wireless (not my doing).  Once we put the admin on WIRED it made the difference!!  Answer WIRELESS SUCKS!!
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Author Closing Comment

by:fastteks0390
ID: 39608106
Figured the issue out on my own!!
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