Solved

Re-activate AD User accounts cannot have Mailbox added

Posted on 2013-10-22
6
632 Views
Last Modified: 2013-10-30
I have two User accounts that worked with the company as consultants last year.  Their accounts were just for AD never had EMAIL setup.  Their accounts were disabled and now have been re-enabled that they are back.  I am trying to add mailboxes to their accounts.  I went into Exchange and selected NEW MAILBOX > Existing User but it cannot find their names.  I see them in AD.  I can log into the domain as these users successfully but cannot have Exchange find their user accounts to create mailboxes.  Any ideas?
0
Comment
Question by:Twhite0909
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 22

Expert Comment

by:Nick Rhode
ID: 39592114
How long ago did you re-enable these users.  Sometimes it can take 10 - 30 minutes for them to show up.
0
 

Author Comment

by:Twhite0909
ID: 39592169
We re-enabled the users yesterday so its been over 24 hours however these users never had a mailbox associated with the account.
0
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 39592213
Have you checekd your AD replicaiton? Use the following commands to check this

repadmin /replsum
and
repadmin /showrepl

You can also use "DCDiag /v" to collect info about how your DNS/Directory Partitions/etc.

Have you checked your Exchange servers Event Viewer to see if there are any replication delays? If you create a new user account does this account show up in Exchange after replicaton has happened? If this is true, You could
simply copy the account and then try creating a mailbox for this account, all of the security objects will be present after you copy the account.

Will.
0
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

 

Author Comment

by:Twhite0909
ID: 39594052
I just created a new user to test with in Ad and ran the commands you gave me yesterday right after.

repadmin /replsum
and
repadmin /showrepl

I can see the new test user I created to add a new mailbox for existing user now but IS till cant see the other two re-activated User's in AD.  There are no replication errors in the vent logs.

If I copy the account like you said I have enter in name and I cant use the same name as the copied account so how do I get around this.

Example:

Account in question   John Doe
Copy account name it John Doe
System errors there is already a John Doe in AD
0
 

Author Comment

by:Twhite0909
ID: 39594980
OK so I deleted both accounts and waiting 30 minutes.  Then from Exchange I created tow new mailboxes for these users.  I then created the accounts in AD as well successfully.  I am able to log into OWA as these users and send myself mail.  However when I try to send them mail it comes back as non deliverable.  If I reply to one of their messages I got then it will go through fine but if I create a new mail messages and send it fails.
0
 
LVL 22

Accepted Solution

by:
Nick Rhode earned 500 total points
ID: 39600653
That is most likely due to autocomplete still referencing an their old mailboxes.  When you start to type their address autocomplete will pop up.  Delete that address that pops up and try again.  If outlook 2010 you can do this the same way or remove the contact from your suggested contacts.
0

Featured Post

Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Always backup Domain, SYSVOL etc.using processes according to Microsoft Best Practices. This is meant as a disaster recovery process for small environments that did not implement backup processes and did not run a secondary domain controller that ne…
Auditing domain password hashes is a commonly overlooked but critical requirement to ensuring secure passwords practices are followed. Methods exist to extract hashes directly for a live domain however this article describes a process to extract u…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
how to add IIS SMTP to handle application/Scanner relays into office 365.

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question