Solved

Text messages  dilemma. Can receive from England, NOT  from Ireland. Can send to both!

Posted on 2013-10-22
4
438 Views
Last Modified: 2013-11-19
Am in Nigeria for a period. My Sim Card for Cell phone  is MTN network.

I find I can send text messages to other cell   phones in England (+44) and in Ireland (+353), in each case omitting the first zero of the cell phone number. The texts are received (have verified this through email contact)

However when my  recipient  IN IRELAND  clicks Reply and Send, it does NOT reach me; while my  recipient in England, when clicking Reply and Send, DOES reach me? As the song says: how could his be?

Last year, here for a while,  with a different Sim Card and number there was No problem with either  country.  

The cellphone I am using is an iPhone 3GS (last year too). I have checked this with a Second Cellphone - same problem. Not the phone, it seems.

Any help appreciated.
0
Comment
Question by:Michael Murphy
  • 3
4 Comments
 
LVL 35

Expert Comment

by:Kimputer
ID: 39592818
If you have tested it this extensively, you should open a ticket at your network provider, giving them all the details your just listed (but for reference, you probably have to include the real phone numbers you're trying).
Sometimes it's a network setting (at their servers), sometimes a replacement SIM card is necessary.
0
 

Author Comment

by:Michael Murphy
ID: 39605687
Not really making much progress on this one. Contacted MTN Customer care and got following responses:
No progress on this. Here are the messages I received from MTN Customer Care and my replies.

1. MTN:  'We would like to inform you that your line 081 etc. is OK. Kindly advice the caller from Ireland to contact their service provider for assistance.

I replied: 'I have carried out further tests contacting friends in Ireland. The result: Phone calls to and from Ireland are working. But Texts sent from Ireland (using same number) are NOT.   So the problem is RECEIVING TEXTS from Ireland and they have been sent from different service suppliers'

2.  MTN: 'Thank you for the mail.Please be informed that the issue is not on SIM card. Check the message centre number from message settings, delete the number and save +234803000000 again.Then, switch off/on the phone to refresh the line'.

I replied:  'What do you mean when you ask me to 'Check the message centre number from message settings? I am able to find 'message settlings' on my Iphone 3GS. These are the settings. (However I see nothing about 'Number'.)
Messages - Settings: 1. Show Preview (ON) Repeat Alert (ON), Character Count (Off)

My 'Phone Settings' read:
My Number 081........58
Call Forwarding (OFF)
Call Waiting (OFF)
Show My Caller ID (ON)
TTY (OFF)

3. MTN: 'Kindly dial *#5005*7672# to receive your message center number.When you have received it, then dial **5005*7672*SMSCNUMBER#'

I followed this last advice, only to find that now I am not UNABLE to SEND TEXTS, either LOCALLY  or OVERSEAS.  (before I could send and receive texts locally, and send to overseas)
And yet I can telephone (voice) and receive telephone calls both Locally and Overseas no problem.
0
 

Accepted Solution

by:
Michael Murphy earned 0 total points
ID: 39636155
I solved the problem (not really) by getting a new sim card from another Provider. It works without difficulty.

I want to close this question.  Not sure about how to do this, as there is no solution or solutions which I could accept.
0
 

Author Closing Comment

by:Michael Murphy
ID: 39658808
This solution does work, but it is not the solution I was looking for.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Installation of Nessus Professional 5 82
P2P and MPLS 3 44
networking details on centos 6.6 4 52
PCI Compliance Free scan 2 78
Data center, now-a-days, is referred as the home of all the advanced technologies. In-fact, most of the businesses are now establishing their entire organizational structure around the IT capabilities.
Most of the applications these days are on Cloud. Cloud is ubiquitous with many service providers in the market. Since it has many benefits such as cost reduction, software updates, remote access, disaster recovery and much more.
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now