Solved

Text messages  dilemma. Can receive from England, NOT  from Ireland. Can send to both!

Posted on 2013-10-22
4
450 Views
Last Modified: 2013-11-19
Am in Nigeria for a period. My Sim Card for Cell phone  is MTN network.

I find I can send text messages to other cell   phones in England (+44) and in Ireland (+353), in each case omitting the first zero of the cell phone number. The texts are received (have verified this through email contact)

However when my  recipient  IN IRELAND  clicks Reply and Send, it does NOT reach me; while my  recipient in England, when clicking Reply and Send, DOES reach me? As the song says: how could his be?

Last year, here for a while,  with a different Sim Card and number there was No problem with either  country.  

The cellphone I am using is an iPhone 3GS (last year too). I have checked this with a Second Cellphone - same problem. Not the phone, it seems.

Any help appreciated.
0
Comment
Question by:Michael Murphy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 35

Expert Comment

by:Kimputer
ID: 39592818
If you have tested it this extensively, you should open a ticket at your network provider, giving them all the details your just listed (but for reference, you probably have to include the real phone numbers you're trying).
Sometimes it's a network setting (at their servers), sometimes a replacement SIM card is necessary.
0
 

Author Comment

by:Michael Murphy
ID: 39605687
Not really making much progress on this one. Contacted MTN Customer care and got following responses:
No progress on this. Here are the messages I received from MTN Customer Care and my replies.

1. MTN:  'We would like to inform you that your line 081 etc. is OK. Kindly advice the caller from Ireland to contact their service provider for assistance.

I replied: 'I have carried out further tests contacting friends in Ireland. The result: Phone calls to and from Ireland are working. But Texts sent from Ireland (using same number) are NOT.   So the problem is RECEIVING TEXTS from Ireland and they have been sent from different service suppliers'

2.  MTN: 'Thank you for the mail.Please be informed that the issue is not on SIM card. Check the message centre number from message settings, delete the number and save +234803000000 again.Then, switch off/on the phone to refresh the line'.

I replied:  'What do you mean when you ask me to 'Check the message centre number from message settings? I am able to find 'message settlings' on my Iphone 3GS. These are the settings. (However I see nothing about 'Number'.)
Messages - Settings: 1. Show Preview (ON) Repeat Alert (ON), Character Count (Off)

My 'Phone Settings' read:
My Number 081........58
Call Forwarding (OFF)
Call Waiting (OFF)
Show My Caller ID (ON)
TTY (OFF)

3. MTN: 'Kindly dial *#5005*7672# to receive your message center number.When you have received it, then dial **5005*7672*SMSCNUMBER#'

I followed this last advice, only to find that now I am not UNABLE to SEND TEXTS, either LOCALLY  or OVERSEAS.  (before I could send and receive texts locally, and send to overseas)
And yet I can telephone (voice) and receive telephone calls both Locally and Overseas no problem.
0
 

Accepted Solution

by:
Michael Murphy earned 0 total points
ID: 39636155
I solved the problem (not really) by getting a new sim card from another Provider. It works without difficulty.

I want to close this question.  Not sure about how to do this, as there is no solution or solutions which I could accept.
0
 

Author Closing Comment

by:Michael Murphy
ID: 39658808
This solution does work, but it is not the solution I was looking for.
0

Featured Post

Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
VPN Server config in Modem 5 68
Price for Fiber 13 65
Dell Laptop dropped and Network plug or wireless dont work 7 40
TLS 1.0 & Windows 7 - How to disable? 16 123
Short answer to this question: there is no effective WiFi manager in iOS devices as seen in Windows WiFi or Macbook OSx WiFi management, but this article will try and provide some amicable solutions to better suite your needs.
When it comes to security, there are always trade-offs between security and convenience/ease of administration. This article examines some of the main pros and cons of using key authentication vs password authentication for hosting an SFTP server.
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question