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Domain name is wrong when using remote web workplace

Our company's domain name for our Windows network is, e.g.

"ourbigcompanyinc.com"

And the short version of that is:

"BIGCOMPLTD"

However, when I log in to remote web workplace on SBS 2003, and I attempt to "connect to a computer at work" using the Remote Desktop utility, the username defaults to:

"ourbigcompanyinc\username".

Which is wrong... because the short domain name is "BIGCOMPLTD", not "ourbigcompanyinc".

Where is this stuff configured? Is there anywhere in remote web workplace (or in active directory in general) where I can configure the domain name?

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My question is actually very similar to this person's:

https://www.experts-exchange.com/questions/27513178/RWW-for-win7-64-bit.html

And this person seemed to have found a solution but I don't understand what they did:

https://www.experts-exchange.com/questions/25713461/RWW-2003-to-Windows-7-Authentication.html

But I need an actual solution. The NETBIOS name is populated incorrectly in SBS 2003 Remote Web Workplace because my NETBIOS name is different from the left hand side of my FQDN name.
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Found my own solution