I have a client that has Outlook set up to receive emails from an email address that gets sent from a contact form entry on their website that constantly gets sent to Junkmail.
the email address has been whitelisted for her account on her spam filter and outlook but still it continues to be sent to Junk mail. we have confirmed that the email is making through the spam filter but once it arrives to Outlook it gets flagged as Junk.
Is there an outlook whitelist cache that can be cleared so I can enter the email address into the whitelist again and see if that fixes the issue.
If there is a whitelist cache for outlook where is it located and how do I flush it?