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I will confirm if this is occurring on webmail or not. if it is occurring in webmail then it is an exchange setting.<br />
Is there an Outlook cache that can be flushed that may effect these settings.
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I will confirm if this is occurring on webmail or not. if it is occurring in webmail then it is an exchange setting.
Is there an Outlook cache that can be flushed that may effect these settings.

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If you are using Exchange 2007 or higher, then use a transport rule to set the SCL value to -1 for those messages. That will ensure it doesn't get flagged as spam (at least by Exchange). If it is still happening on the client then it could be a third party application. <br />
<br />
Simon.
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If you are using Exchange 2007 or higher, then use a transport rule to set the SCL value to -1 for those messages. That will ensure it doesn't get flagged as spam (at least by Exchange). If it is still happening on the client then it could be a third party application.

Simon.

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I have a client that has Outlook set up to receive emails from an email address that gets sent from a contact form entry on their website that constantly gets sent to Junkmail.<br />
the email address has been whitelisted for her account on her spam filter and outlook but still it continues to be sent to Junk mail. we have confirmed that the email is making through the spam filter but once it arrives to Outlook it gets flagged as Junk.<br />
Is there an outlook whitelist cache that can be cleared so I can enter the email address into the whitelist again and see if that fixes the issue.<br />
If there is a whitelist cache for outlook where is it located and how do I flush it?
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I have a client that has Outlook set up to receive emails from an email address that gets sent from a contact form entry on their website that constantly gets sent to Junkmail.
the email address has been whitelisted for her account on her spam filter and outlook but still it continues to be sent to Junk mail. we have confirmed that the email is making through the spam filter but once it arrives to Outlook it gets flagged as Junk.
Is there an outlook whitelist cache that can be cleared so I can enter the email address into the whitelist again and see if that fixes the issue.
If there is a whitelist cache for outlook where is it located and how do I flush it?

Whitelisting email address in Outlook 2010

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Microsoft Office is an integrated suite of applications that includes Outlook, Word, Excel, Access, PowerPoint, Visio and InfoPath, along with a number of tools to assist in making the individual components work together. Coding within and between the projects is done in Visual Basic for Applications, known as VBA.

Microsoft Office

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.