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Resource calendar utilization takes ages

Posted on 2013-10-23
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Last Modified: 2014-04-30
Hello, I have a user running Outlook 2010 who has encountered a strange problem, whenever he wants to book a resource (i.e. conference room), it takes very long time, more than a minute to see the utilization of the room.

If he select the calendar in calendar view, he can see it fine.

The user tried the same thing from another laptop with same account, and the resource allocation was very quickly available.

As it is now though, he has on his laptop wait for a long time before the Outlook booking shows whether the selected resource is available or not, please advise.
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Question by:AndersBiro
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by:AndersBiro
ID: 39596619
I can add that I also tried to run Outlook in safe mode, but that did not do any difference.

To clarify, using the Schedule Assistant and when choosing a resource, it gets stuck in "Updating schedule information, Retrieving free/busy information from the server", and sometimes lasts more than one minute.

I have also replicated the issue with other clients, so it seems like some clients update quickly why others are slow.
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Accepted Solution

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AndersBiro earned 0 total points
ID: 40031376
The issue has been solved, and the problem was a IPv4/IPv6 conflict with the Exchange server as clients insisted on using IPV6 instead of IPV4.

The solutions was to set IPV4 as preferred by the registry key:

                reg add hklm\system\currentcontrolset\services\tcpip6\parameters /v DisabledComponents /t REG_DWORD /d 0x20 /f
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