Solved

Cached address or Exchange issue?

Posted on 2013-10-23
5
181 Views
Last Modified: 2013-11-02
Company B who we hosted email on our Exchange 2007 server/domain moved there email to Office365, since I disabled there email account users in A are unable to send mail to them , and get: #550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

I deleted the Outlook Cache entries, still an issue. Outlook Web Access works as well as recreating an Outlook 2010 profile.

What is a server side resolution - send connector? thanks.
0
Comment
Question by:tcinfo
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 53

Expert Comment

by:Will Szymkowski
ID: 39594622
As you have stated above to resolve this issue you need to re-create the profile and OWA is working as it should, this is a Outlook client issue and nothing on Exchange will correct this issue. Does this work for the user if they use Outlook in "online mode" (non cached mode)?

Will.
0
 

Assisted Solution

by:tcinfo
tcinfo earned 0 total points
ID: 39594802
No it's doesn't work with Online mode (different user), though I recreated my profile without Cached Exchange mode and it works.
0
 
LVL 53

Accepted Solution

by:
Will Szymkowski earned 400 total points
ID: 39594863
The simple test of using OWA for a user where they are running into this issue usually indicates that it is a client end issue. Re-creating the profile corrects this behavior which means it is not an Exchange issue, and probably some sort of profile corruption or caching.

Will.
0
 

Author Comment

by:tcinfo
ID: 39594886
When I look in EE some resolutions point to making a X.500 connector to the display name of the old contact in the address book. these users are no longer in our GAL. There workstations are members of our domain though, just to make it more complex.
0
 

Author Closing Comment

by:tcinfo
ID: 39618559
Some but not all were fixed by deleting the auto-fill entry in Outlook as well.
0

Featured Post

Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Mailbox Overload?
After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

635 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question