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Cached address or Exchange issue?

Posted on 2013-10-23
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Last Modified: 2013-11-02
Company B who we hosted email on our Exchange 2007 server/domain moved there email to Office365, since I disabled there email account users in A are unable to send mail to them , and get: #550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

I deleted the Outlook Cache entries, still an issue. Outlook Web Access works as well as recreating an Outlook 2010 profile.

What is a server side resolution - send connector? thanks.
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Question by:tcinfo
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LVL 53

Expert Comment

by:Will Szymkowski
ID: 39594622
As you have stated above to resolve this issue you need to re-create the profile and OWA is working as it should, this is a Outlook client issue and nothing on Exchange will correct this issue. Does this work for the user if they use Outlook in "online mode" (non cached mode)?

Will.
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Assisted Solution

by:tcinfo
tcinfo earned 0 total points
ID: 39594802
No it's doesn't work with Online mode (different user), though I recreated my profile without Cached Exchange mode and it works.
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Will Szymkowski earned 1600 total points
ID: 39594863
The simple test of using OWA for a user where they are running into this issue usually indicates that it is a client end issue. Re-creating the profile corrects this behavior which means it is not an Exchange issue, and probably some sort of profile corruption or caching.

Will.
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Author Comment

by:tcinfo
ID: 39594886
When I look in EE some resolutions point to making a X.500 connector to the display name of the old contact in the address book. these users are no longer in our GAL. There workstations are members of our domain though, just to make it more complex.
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Author Closing Comment

by:tcinfo
ID: 39618559
Some but not all were fixed by deleting the auto-fill entry in Outlook as well.
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