itcare
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Email network credentials
We are currently running Exchange 2010 with Office 2010. We have a user that has the following devices:
IPad 2, Iphone 5C, Dell Laptop, Dell Desktop
Each device has asked various times for this user to re-enter her credentials as though she has never authenticated and asks repeatedly to re-enter them. Her IPad even goes as far as to stop working until she deletes her mail profile and re-adds it back in.
Any help would be greatly appreciated!!
Thanks in advance!
IPad 2, Iphone 5C, Dell Laptop, Dell Desktop
Each device has asked various times for this user to re-enter her credentials as though she has never authenticated and asks repeatedly to re-enter them. Her IPad even goes as far as to stop working until she deletes her mail profile and re-adds it back in.
Any help would be greatly appreciated!!
Thanks in advance!
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our mobile devices are connected via our OWA address, as this is secure & encrypted. we use cached mode also for laptop & remote users.
usually a mobile device can repeatedly ask for login creds if it has had an app crash or update interrupted (causing a loop) and can usually be fixed by restarting the device. iPads can be reset by holding Home and Power for 10 sec to clear the block and allow you to edit your Exchange account. Again usually caused by the AD password being changed and the device playing catch up (and not getting an Internet connection). The issue is between iOS and Exchange, not sure if and when it will be addressed.
How often do the users have to change their pwd?? Does she have many issues with the Dell kit, as they are more likely to be tied to the LAN, I would hope not?
usually a mobile device can repeatedly ask for login creds if it has had an app crash or update interrupted (causing a loop) and can usually be fixed by restarting the device. iPads can be reset by holding Home and Power for 10 sec to clear the block and allow you to edit your Exchange account. Again usually caused by the AD password being changed and the device playing catch up (and not getting an Internet connection). The issue is between iOS and Exchange, not sure if and when it will be addressed.
How often do the users have to change their pwd?? Does she have many issues with the Dell kit, as they are more likely to be tied to the LAN, I would hope not?
ASKER
Same OS on both devices and no on the OU and policies...
Cached mode has been both disabled and re-enabled due to the need for indexing.
When we delete her account on the IPad and add it again it appears to work and then a couple days to a couple weeks the problem re-surfaces.