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Device Manager Error

Posted on 2013-10-23
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Last Modified: 2013-11-16
I'm doing support for someone and the device manager shows multiples of 5 printers with 3 -6 instances of the printer in the other devices tab.

**Pic of Error Attached.
Device-Managerf-Errors.PNG
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Question by:twinstatevdv
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6 Comments
 
LVL 6

Expert Comment

by:ZamZ0
ID: 39595119
Possibly they repeatedly tried to incorrectly install printers. Delete all printers and start from scratch.
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Author Comment

by:twinstatevdv
ID: 39595131
That has been done before. It is a reoccurring error. I researched for the problem, but nothing seems to be a solution.
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LVL 6

Expert Comment

by:ZamZ0
ID: 39595136
Anything in the event logs?
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Accepted Solution

by:
twinstatevdv earned 0 total points
ID: 39595327
First thing I did was remove them from the device manager then I stopped the HP Network Device support service and that caused the printers to show back up. I think this service is causing the issue.
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LVL 93

Expert Comment

by:nobus
ID: 39599752
could be caused by a rorrupt OS
run SFC or a repair :
http://www.sevenforums.com/tutorials/681-startup-repair.html            REPAIR
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html         SFC

in the  worst case - you may have to do a fresh install
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Author Closing Comment

by:twinstatevdv
ID: 39653021
Just found the answer on my own. No more issues occurring.
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