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Device Manager Error

Posted on 2013-10-23
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Last Modified: 2013-11-16
I'm doing support for someone and the device manager shows multiples of 5 printers with 3 -6 instances of the printer in the other devices tab.

**Pic of Error Attached.
Device-Managerf-Errors.PNG
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Question by:twinstatevdv
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by:ZamZ0
ID: 39595119
Possibly they repeatedly tried to incorrectly install printers. Delete all printers and start from scratch.
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Author Comment

by:twinstatevdv
ID: 39595131
That has been done before. It is a reoccurring error. I researched for the problem, but nothing seems to be a solution.
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by:ZamZ0
ID: 39595136
Anything in the event logs?
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 

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twinstatevdv earned 0 total points
ID: 39595327
First thing I did was remove them from the device manager then I stopped the HP Network Device support service and that caused the printers to show back up. I think this service is causing the issue.
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Expert Comment

by:nobus
ID: 39599752
could be caused by a rorrupt OS
run SFC or a repair :
http://www.sevenforums.com/tutorials/681-startup-repair.html            REPAIR
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html         SFC

in the  worst case - you may have to do a fresh install
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Author Closing Comment

by:twinstatevdv
ID: 39653021
Just found the answer on my own. No more issues occurring.
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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