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Can I get FileMaker Pro 8.5 Win to use TCP on a Terminal Server?

Posted on 2013-10-23
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Last Modified: 2013-11-24
The client uses FM Pro. They will be between offices for a few months.  My feeling is that they would get better performance with FileMaker Pro running on a Terminal server on a Windows 2003 server, rather than having their 10 users trying to connect directly over the Internet.

They have version 8.5 at the moment.

They are unable to connect to a FileMaker server via TCP.  The error message appears:

"FileMaker cannot share or be a client of a file because the networking stack could not be initialized'

Thanks.


Larry
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Question by:computerlarry
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Will Loving earned 500 total points
ID: 39595253
If the database is relatively simple and light on graphics then connecting directly over the internet using FileMaker's Open Remote… option while slower than Terminal Services is simpler to setup and manage. If the database being hosted is large and/or graphic intensive, then TS would probably be a better choice in terms of speed. The main issues I have seen setting up TS with FileMaker, in general, have been 1) making sure exports are saved to a location that is easily accessible by all users, 2) making sure all users can print to their own printers.

With regard to the connection error, I assume that this error is coming up when a remote user attempts to connect to the server using File -> Open Remote… and then enters the IP address of the server (or selects it under Favorites).  Is that correct?

The first place I start with diagnosing FileMaker Server connection errors is to install FileMaker Pro directly on the server and try to connect to the server using File -> Open Remote… directly on the server, which reduces the number of variables involved. (And just to note, FM Pro is installed on the server for testing purposes only, it should never be used as a regular client on the same machine that is running FMS.)
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Author Comment

by:computerlarry
ID: 39595364
The error comes up whether a remote user is connecting, or if I am connecting directly on the Terminal Server as an administrator.

The FileMaker site had one article I found about this.  I tried the "Fix It For Me" option, but that didn't help.



http://help.filemaker.com/app/answers/detail/a_id/213/kw/network%20stack%20error

---------------------------------

ISSUE:
I am having problems with a computer on my network not working with FileMaker Pro. When I try to go to Open Remote, I am receiving the following error

"FileMaker cannot share or be a client of a file because the networking stack could not be initialized."

I have already tried uninstalling and reinstalling FileMaker Pro, but it did not make a difference.

Resolution for Windows:

Check to make sure the server.pem file size [located in the root folder of where FileMaker Pro/FileMaker Pro Advanced, i.e. C:\Program Files\FileMaker\FileMaker Pro] is around 5 KB. To check the size of the file, hover over the file name.


If it's any smaller than that, then chances are that file is corrupt and can cause this error message to appear.  You may be able to copy the server.pem file from a working FileMaker Pro computer to the computer exhibiting the issue and test. Reinstalling the application should also create a non damaged server.pem file.


If that is not the case, it appears that Winsock2 may be corrupted on the computer and needs to repaired. Winsock2 is an API for applications to utilize the Windows TCP/IP stack.
To repair this corruption, please refer to the following Microsoft Knowledge Base article. http://support.microsoft.com/kb/811259

For further information and support, please contact Microsoft Technical Support.
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Author Closing Comment

by:computerlarry
ID: 39673089
It appears that there will be too much testing for me to solve this. I appreciate the advice.
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