Printer Not Ready

Posted on 2013-10-23
Last Modified: 2013-11-06
I have a user that is unable to print from her house when she is remote controlling her office computer.  She is connected through our VPN which is Cisco AnyConnect.  Her home machine is XP and her office machine in W7.  She has an HP1102w at her house and in her office.  She can print locally at her house and in her office but when trying to print remotely to her home printer she receives an error "Printer Not Ready."
Question by:tjswain
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Expert Comment

ID: 39595574
You would need to enable print spooler / services via cisco anyconnect
LVL 32

Expert Comment

ID: 39596248
Is the Printer Shared on the XP machine? Any Share Permissions issues?
Is W7 configured for the correct Port under the XP printers icon?

Author Comment

ID: 39597793
Thank you for the answers.  I have not been able to try either solution because I have not gone back to her home.  

PcProNJ, do you know where that setting is within Anyconnect?  I did look for a print spooler service within Anyconnect but did not find anything.

Coral47, I will check into the permissions.

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LVL 32

Expert Comment

ID: 39599278
Two other things:

1. make sure she is using the correct printer icon when trying to send it to the XP. There should be two. One for the local W7, and one for the remote XP.

2. If everything looks good, delete the XP off the W7 system. and reinstall it.

I just spent an hour tail-chasing mine, trying to get my W2K to print to W7 (it was working before).
I finally nuked it off of W2K and reinstalled it. It fixed whatever the issue was.  ; )

Author Comment

ID: 39614094
Sorry for the delayed response.  I deleted the printer and uninstalled the driver from the XP machine and then reinstalled to no avail.  I checked and double checked to make sure she was using the printer icon that was being redirected by the W7 machine.  

LVL 32

Expert Comment

ID: 39614221
OK, still sounds like a Permission issue though.
Is she having any problems with the other Shares on the home computer from work?

Check the Share permissions on the printer and the Local permissions (I think).

How is the Printer connected to the XP machine?
I kind of doubt it, but look to see if the firewall is blocking it, next time you are there.

I have to go out for a while. I will check back tonight.

Author Comment

ID: 39614298
Thank you!  I am heading back to her house this afternoon and will hopefully have good news to report.

LVL 32

Accepted Solution

_ earned 500 total points
ID: 39615766
My XP is a little shaky, and her driver properties might be a little different, so you might have to poke around some, but basically:

Start > Printers and Faxes > right click the printer and select Properties.
- Sharing Tab - make sure Sharing is checked
- Advanced Tab - make sure Always Available is selected
- Security Tab - make sure EVERYONE is listed and has at least Print > Allow checked marked
- Device Options - if Power Saving is checked, try unchecking it.

Which brings me to some other thoughts I had this afternoon.
Is the computer and printer at her house ON while she is at work?
Set to Sleep/Hibernate while she is gone? If yes, are they BOTH set to be woke up when poked at remotely?

For the other thing
Start > Settings > Control Panel > Administrative Tools > Local Security Settings (also might be under IP Security Policies On Local Machine).

Not sure where it will be, so you will have to do some poking around to see if anything is blocked that shouldn't be.

Author Closing Comment

ID: 39628278
Thank you
LVL 32

Expert Comment

ID: 39629142
Thank you much.    : )

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