Solved

Windows 7 change password on a domain

Posted on 2013-10-23
6
649 Views
Last Modified: 2013-11-05
I have a user who wants to change their password early, so I had them hit Ctrl + Alt +Delete and select change password.

They enter their old password, and their new one twice and they get the error message "username or password is incorrect" . The crazy part is they have already logged into their user account.


Any idea's?
0
Comment
Question by:nicolausj
6 Comments
 
LVL 92

Expert Comment

by:John Hurst
ID: 39595536
They are on a domain, so log into the machine with the Domain admin userid/password and change their password for them.

.... Thinkpads_User
0
 
LVL 1

Accepted Solution

by:
RADCOMP earned 250 total points
ID: 39595553
Are the group policy settings set to allow this? The user may need elevated rights. Also it may be conflicting with the local account username\pass. Interesting problem, I say go with Thinkpad's advice.
0
 

Assisted Solution

by:PcProNJ
PcProNJ earned 250 total points
ID: 39595559
I agree with thinkpads_user

This user is on a domain. You would need to reset the users password in Active Directory and set to "change at next logon'

EX: Set a default password like "Welcome1" have the user type that password and then it will prompt to create a new one. The old password would be the one you set, in this example "Welcome1"
0
Do email signature updates give you a headache?

Do you feel like you are constantly making changes to email signatures? Are the images not formatting how you want them to? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today.

 
LVL 3

Author Comment

by:nicolausj
ID: 39603210
I have changed the password for the user on the domain controller 3 times... still gives the same error. yet the user can log in using the changed password. Only once they try to change the password do they get the error.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 39603221
Can you remove the problem computer from the domain and then re-join it to the domain?

... Thinkpads_User
0
 
LVL 3

Author Comment

by:nicolausj
ID: 39606565
I'll try that.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A procedure for exporting installed hotfix details of remote computers using powershell
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now