Solved

Adobe lifecycle 8.2 keeps crashing or become unresponsive

Posted on 2013-10-23
9
369 Views
Last Modified: 2013-11-25
Adobe lifecycle 8.2 keeps crashing or become unresponsive.
0
Comment
Question by:Jugnoo2013
  • 4
  • 3
  • 2
9 Comments
 
LVL 18

Expert Comment

by:Steven Harris
ID: 39595776
What steps cause the freeze and/or crash?  Do you receive any warnings?
0
 

Author Comment

by:Jugnoo2013
ID: 39595798
Daily transactions for data updates and searches cause the freeze. JBOSS 4.0 web server and sometimes whole server needs to be restarted to fix the freeze.

Following generic message in server log is found:

Unexpected Error
java.lang.OutOfMemoryError: Java heap space

Overall server's health look good.
0
 
LVL 18

Assisted Solution

by:Steven Harris
Steven Harris earned 250 total points
ID: 39595849
Try increasing your heap size from the command line:

java -Xmx<size>

for 2GB, you would use:

java -Xmx2g
0
Gigs: Get Your Project Delivered by an Expert

Select from freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely and get projects done right.

 
LVL 10

Accepted Solution

by:
Funkmotor earned 250 total points
ID: 39603456
Thinkspace is on the right track with increasing the heap size, but your problem may go deeper than that.

You may have a memory leak somewhere, or you might just be using too much memory, who knows.  Without more of an error stack or log, there's no way for me to tell you.

One thing I've seen before is when people write a SQL query so that it returns an entire table instead of just the row or few rows it needs.  Over time, the table grows and eventually gets too big to fit in memory - and causes crashes.  Coding like that is lazy, but it happens surprisingly often.

Though LiveCycle 8.2.x is no longer supported, you could update your install to 8.2.1.3 if it isn't already there.  You can contact Adobe to get the service pack, they should still give it to you.
0
 

Author Comment

by:Jugnoo2013
ID: 39610350
Is there a way to seamlessly upgrade from 8.2 to Adobe LiveCycle ES4?
0
 
LVL 18

Expert Comment

by:Steven Harris
ID: 39610377
Direct upgrade to LiveCycle ES4 from 8.2.1 is not supported.
0
 

Author Comment

by:Jugnoo2013
ID: 39610378
Does it mean complete re-write of the application?
0
 
LVL 10

Expert Comment

by:Funkmotor
ID: 39610660
It is correct that direct upgrade from ES 8.2.x to ES4 is not supported, but you can upgrade to ES2 and then upgrade to ES4.  So you can get there.

When you upgrade you will need to go through your applications because the model changed from ES to ES2.  You could continue to run things in compatibility mode, but I'd recommend against that - as soon as you need to make any changes, then you'd be upgrading your processes on the fly, and it's better to do it when you have time.

You should read this PDF for the changes from ES to ES2 - once things are running in ES2 they will move to ES4 without difficulty:
     http://help.adobe.com/en_US/livecycle/9.0/prepareupgrade_8x.pdf
0
 

Author Comment

by:Jugnoo2013
ID: 39652201
Thanks for all the advise!
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Browsers won't print to pdf 5 137
Need to Fill in a PDF and save a copy on a server 4 56
Acrobat Printing Issues 5 77
Print to Adobe - display/open printed page 3 63
Acrobat’s JavaScript is a great tool to extend the application, or to automate recurring tasks. There are several ways a JavaScript can be added to the application or a document (e.g. folder level scripts, validation scripts, event handling scripts,…
This article is in response to a question here (http://www.experts-exchange.com/Other/URLs/Q_28283850.html) at Experts Exchange. The Original Poster has a scanned signature and wants to make the background transparent so that the signature may be pl…
Sometimes we receive PDF files that are in the wrong orientation. They may be sideways or even upside down. This most commonly happens with scanned or faxed documents. It is possible to rotate the view of these PDFs with the free Adobe Reader produc…
In a recent question (https://www.experts-exchange.com/questions/28997919/Pagination-in-Adobe-Acrobat.html) here at Experts Exchange, a member asked how to add page numbers to a PDF file using Adobe Acrobat XI Pro. This short video Micro Tutorial sh…

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question