Solved

Cannot uninstall or reinstall LTO driver

Posted on 2013-10-23
5
1,566 Views
Last Modified: 2013-12-02
Windows 2011 SBS
Backup Exec 2012 SP2
IBM Ultrium HH4 LTO Drive

The backups were all working OK until I performed a Live Update in Backup Exec. Since then the backups have failed with device errors and looking in Windows Device Manager I found that the tape drive had an error. The properties on the device in Windows Device Manager say "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
When I try to add the device through Backup Exec it says is successful but no devices appear. Windows Device Manager still reports it with an error.
0
Comment
Question by:ClintonK
  • 3
  • 2
5 Comments
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 39597170
First inspect all of the driver details to ensure that none are missing or have gobledygook. for versions or other details.  If that isn't it, look on the details tab and check the upper and lower filters; both device and class.
0
 

Author Comment

by:ClintonK
ID: 39598672
This is what I have on the driver details tab
Driver Detailsdrivers.bmp
0
 

Accepted Solution

by:
ClintonK earned 0 total points
ID: 39606752
Using Regedit I removed the LowFilters entry from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{6D807884-7D21-11CF-801C-08002BE10318}\0000

Rebooted the server and the device is now functioning correctly.
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 39606808
Which is exactly what I suggested!
I do appologize; though.  Sometimes Experts Exchange's email notifications don't work and I never got notice you had posted.
0
 

Author Closing Comment

by:ClintonK
ID: 39618558
The solution worked.
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

My previous article  (http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Windows_Server_2008/A_4466-A-beginners-guide-to-installing-SCCM2007-on-Windows-2008-R2-Server.html)detailed one possible method to get SCCM 2007 installed an…
Some time ago I faced the need to use a uniform folder structure that spanned across numerous sites of an enterprise to be used as a common repository for the Software packages of the Configuration Manager 2007 infrastructure. Because the procedu…
Edureka is one of the fastest growing and most effective online learning sites.  We are here to help you succeed.
Many functions in Excel can make decisions. The most simple of these is the IF function: it returns a value depending on whether a condition you describe is true or false. Once you get the hang of using the IF function, you will find it easier to us…

912 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now