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Cannot RDP to Certain PCs

Posted on 2013-10-23
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Last Modified: 2013-11-09
I have two workstations running Windows 8 on my network that I am unable to RDP into. I can RDP into every other PC on my network without any issues and all of the settings are distributed via group policies, so they're identical on all of my workstations. I have tried connecting via the workstation's name and IP address. I also cannot ping the workstations.

I have made sure the computers are set to allow remote desktop connections, they are listed within Active Directory and my DNS server, Windows Firewall is disabled, and I am using Trend Micro Worry-Free Business Security, but it is active on all of my workstations and it shouldn't be restricting remote desktop connections.
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Question by:steven_theck
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Assisted Solution

by:Henk van Achterberg
Henk van Achterberg earned 500 total points
ID: 39598134
Can you disable Trend Micro and look if you can ping those workstations?

Also check if the firewall is still not active on different profiles (open the advanced firewall mmc).
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Author Comment

by:steven_theck
ID: 39610324
@henkva, disabling Trend Micro on the workstations did allow me to ping them, but I still cannot RDP to them. I checked the advanced firewall mmc, and the firewall is completely disabled for all profiles.
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Expert Comment

by:Henk van Achterberg
ID: 39615070
if you RDP from one Windows 8 to the other Windows 8 PC does that work (after disabling Trend Micro first)?
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Author Comment

by:steven_theck
ID: 39615075
@henkva I have tried doing that and it does not work. I opened a support ticket with Trend Micro and I'll update here once I receive a response.
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Accepted Solution

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steven_theck earned 0 total points
ID: 39622710
I was able to get the issue resolved with some help from Trend Micro. They had me enable their built-in firewall and add port 3389 to the list of allowed ports, which enabled me to ping and RDP into the workstations. Thanks for your help henkva!
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Author Closing Comment

by:steven_theck
ID: 39635461
henkva's assistance led me to the solution I posted.
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