Solved

Microsoft Store App wont work

Posted on 2013-10-24
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Last Modified: 2013-11-07
I have a Sony Viao running Windows 8.0 and I want to upgrade to 8.1.

However, when I try and run the Store APP it flashes up and then closes. I have also fond the the Games App starts but will not login, even though I know the user details are correct.

I have tried downloading the upgrade using the ISO option but the Win 8 key I have extracted form the Laptop is an OEM version which is not allowed.

I want to avoid refreshing my laptop as I use it on multiple client sites and all the settings are in place.

Is there a way I can logon to the store without using the App on the Metro screen?

Thanks
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Question by:JayHine
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LVL 24

Expert Comment

by:aadih
ID: 39597406
I ass-u-me that you have a retail Windows 8.1 license (not volume).

Now, create an use account with the user name < your email address > logoff from your account, log on with this newly created account. Try store again.
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Author Comment

by:JayHine
ID: 39597417
No I don't have a Retail license. It is an OEM as the Laptop cam preinstalled with window 8.

I have tried to create a new account using my Microsoft logon but it wont let me. I have created a new local account and that doesn't work either.
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Expert Comment

by:aadih
ID: 39597490
OEM should work.  Any hints from the event manager?  Sure, store application is not disabled using gpedit?
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Author Comment

by:JayHine
ID: 39597507
its a stand alone laptop so no group policy. I have tried all the fixes I can find on the web but I wondered if there was a way of bypassing the metro logon and going directly to the store?
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Expert Comment

by:aadih
ID: 39597541
You may download the Windows 8.1 ISO file (MSDN...) mount and run setup, but you may need a "windows 8.1" license (unsure, however) as Windows 8 license may not work on Windows 8.1.

Worth experimenting, however, if all else has failed.
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Author Comment

by:JayHine
ID: 39597589
As I have said I have tried this using my oem license key but it has to be a retail product.

I need to find a way to get onto the store without using the Store App builtin to Windows 8.
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Expert Comment

by:aadih
ID: 39597605
I don't believe it can be done (without a retail license).

FWIW: Upgraded mine using the Windows 8.1 ISO.  :-)
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Expert Comment

by:ded9
ID: 39598044
First check whether all imp windows services are running.

Launch services.msc

Make sure the services are started.
1. Windows installer services.
2. Cryptographic services
3. Windows management instrumentation
4. Windows update
5.Windows Store Service

After that run these commands in admin mode.

sfc /scannow

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth


Reboot system and then run this fixit

http://go.microsoft.com/fwlink/p/?LinkId=268423

Reboot and check windows store.





Ded9
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Expert Comment

by:ded9
ID: 39598049
If the issue persist then can be malware run combofix

http://www.bleepingcomputer.com/download/combofix/


Reboot system and check



Ded9
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LVL 54

Expert Comment

by:McKnife
ID: 39598794
Hi.

The license key is not accepted - that does not mean it cannot be used.
->Microsoft wants to promote their store. That's why they force users to use the store instead of windows update AND instead of ISO files. With an 8.1 ISO, we need an 8.1 key, although it is a free upgrade...

Workaround, legal one:
use the ISO and use the key from here: http://technet.microsoft.com/en-us/library/jj612867.aspx ...install the upgrade, change the key back to your own (8.0 key) and activate it online. Sounds creepy but it works, I did it with one of my win8-promo-40$-keys.
Please note that there is NO key for win8 home (aka "win8"), only for win8 pro and enterprise.

Again: the effect you see has nothing to do with OEM keys.
--

About your store-problem: maybe it's gone after the upgrade :)
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Accepted Solution

by:
JayHine earned 0 total points
ID: 39614482
None of the above worked and a PC Refresh didn't solve it either so I had to do a complete system reload. All sorted now and in fact with the update the laptop is running better than it ever has before.

Thanks for all the suggestions.
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LVL 24

Expert Comment

by:aadih
ID: 39614626
Great. You got it working better than before. :-)
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LVL 54

Expert Comment

by:McKnife
ID: 39616054
@aadih: great? That was a reinstall. The results are great, yes ;) but the process of getting there? Hmm.
@JayHine: did you run 8 pro or what edition? If pro or enterprise - did you try my solution and what happened then? I'm just curious.
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Author Closing Comment

by:JayHine
ID: 39623783
None of the suggested fixes worked so a complete reload was necessary.
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Expert Comment

by:McKnife
ID: 39628525
You already told us. Any feedback on my question possible? :)
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Author Comment

by:JayHine
ID: 39629689
Hi, I didn't try the swapping the key or downloading from your suggested site. It felt wrong.

I found it impossible using the OEM Key supplied with my Sony Laptop to upgrade without using the Store.

It was a shame that a refresh didn't work but if I am honest now the laptop has been reloaded and upgraded it is working faster than it was before.

Thanks again for the suggestions.
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LVL 54

Expert Comment

by:McKnife
ID: 39629738
Next time please don't close writing "None of the suggested fixes worked" if you haven't tried. Thanks.
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Author Comment

by:JayHine
ID: 39629757
given your comment at the bottom of your suggested solution was "About your store-problem: maybe it's gone after the upgrade :) ". It was too vague to give me confidence that it would work so I ignored it.

I did not have the time to fiddle about with it so decided to reinstall.
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LVL 54

Expert Comment

by:McKnife
ID: 39629862
Well, you should do whatever you want :), only don't write "I tried all those" if you have not.
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Author Comment

by:JayHine
ID: 39630524
fair enough. I will be more careful in future with my terminlolgy
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