Solved

Microsoft Store App wont work

Posted on 2013-10-24
20
530 Views
Last Modified: 2013-11-07
I have a Sony Viao running Windows 8.0 and I want to upgrade to 8.1.

However, when I try and run the Store APP it flashes up and then closes. I have also fond the the Games App starts but will not login, even though I know the user details are correct.

I have tried downloading the upgrade using the ISO option but the Win 8 key I have extracted form the Laptop is an OEM version which is not allowed.

I want to avoid refreshing my laptop as I use it on multiple client sites and all the settings are in place.

Is there a way I can logon to the store without using the App on the Metro screen?

Thanks
0
Comment
Question by:JayHine
  • 8
  • 5
  • 5
  • +1
20 Comments
 
LVL 24

Expert Comment

by:aadih
Comment Utility
I ass-u-me that you have a retail Windows 8.1 license (not volume).

Now, create an use account with the user name < your email address > logoff from your account, log on with this newly created account. Try store again.
0
 

Author Comment

by:JayHine
Comment Utility
No I don't have a Retail license. It is an OEM as the Laptop cam preinstalled with window 8.

I have tried to create a new account using my Microsoft logon but it wont let me. I have created a new local account and that doesn't work either.
0
 
LVL 24

Expert Comment

by:aadih
Comment Utility
OEM should work.  Any hints from the event manager?  Sure, store application is not disabled using gpedit?
0
 

Author Comment

by:JayHine
Comment Utility
its a stand alone laptop so no group policy. I have tried all the fixes I can find on the web but I wondered if there was a way of bypassing the metro logon and going directly to the store?
0
 
LVL 24

Expert Comment

by:aadih
Comment Utility
You may download the Windows 8.1 ISO file (MSDN...) mount and run setup, but you may need a "windows 8.1" license (unsure, however) as Windows 8 license may not work on Windows 8.1.

Worth experimenting, however, if all else has failed.
0
 

Author Comment

by:JayHine
Comment Utility
As I have said I have tried this using my oem license key but it has to be a retail product.

I need to find a way to get onto the store without using the Store App builtin to Windows 8.
0
 
LVL 24

Expert Comment

by:aadih
Comment Utility
I don't believe it can be done (without a retail license).

FWIW: Upgraded mine using the Windows 8.1 ISO.  :-)
0
 
LVL 30

Expert Comment

by:ded9
Comment Utility
First check whether all imp windows services are running.

Launch services.msc

Make sure the services are started.
1. Windows installer services.
2. Cryptographic services
3. Windows management instrumentation
4. Windows update
5.Windows Store Service

After that run these commands in admin mode.

sfc /scannow

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth


Reboot system and then run this fixit

http://go.microsoft.com/fwlink/p/?LinkId=268423

Reboot and check windows store.





Ded9
0
 
LVL 30

Expert Comment

by:ded9
Comment Utility
If the issue persist then can be malware run combofix

http://www.bleepingcomputer.com/download/combofix/


Reboot system and check



Ded9
0
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
Hi.

The license key is not accepted - that does not mean it cannot be used.
->Microsoft wants to promote their store. That's why they force users to use the store instead of windows update AND instead of ISO files. With an 8.1 ISO, we need an 8.1 key, although it is a free upgrade...

Workaround, legal one:
use the ISO and use the key from here: http://technet.microsoft.com/en-us/library/jj612867.aspx ...install the upgrade, change the key back to your own (8.0 key) and activate it online. Sounds creepy but it works, I did it with one of my win8-promo-40$-keys.
Please note that there is NO key for win8 home (aka "win8"), only for win8 pro and enterprise.

Again: the effect you see has nothing to do with OEM keys.
--

About your store-problem: maybe it's gone after the upgrade :)
0
Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

 

Accepted Solution

by:
JayHine earned 0 total points
Comment Utility
None of the above worked and a PC Refresh didn't solve it either so I had to do a complete system reload. All sorted now and in fact with the update the laptop is running better than it ever has before.

Thanks for all the suggestions.
0
 
LVL 24

Expert Comment

by:aadih
Comment Utility
Great. You got it working better than before. :-)
0
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
@aadih: great? That was a reinstall. The results are great, yes ;) but the process of getting there? Hmm.
@JayHine: did you run 8 pro or what edition? If pro or enterprise - did you try my solution and what happened then? I'm just curious.
0
 

Author Closing Comment

by:JayHine
Comment Utility
None of the suggested fixes worked so a complete reload was necessary.
0
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
You already told us. Any feedback on my question possible? :)
0
 

Author Comment

by:JayHine
Comment Utility
Hi, I didn't try the swapping the key or downloading from your suggested site. It felt wrong.

I found it impossible using the OEM Key supplied with my Sony Laptop to upgrade without using the Store.

It was a shame that a refresh didn't work but if I am honest now the laptop has been reloaded and upgraded it is working faster than it was before.

Thanks again for the suggestions.
0
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
Next time please don't close writing "None of the suggested fixes worked" if you haven't tried. Thanks.
0
 

Author Comment

by:JayHine
Comment Utility
given your comment at the bottom of your suggested solution was "About your store-problem: maybe it's gone after the upgrade :) ". It was too vague to give me confidence that it would work so I ignored it.

I did not have the time to fiddle about with it so decided to reinstall.
0
 
LVL 53

Expert Comment

by:McKnife
Comment Utility
Well, you should do whatever you want :), only don't write "I tried all those" if you have not.
0
 

Author Comment

by:JayHine
Comment Utility
fair enough. I will be more careful in future with my terminlolgy
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Join & Write a Comment

Using the Hyper-V Manager requires administrator rights. This guide shows how to add shortcuts and Start Screen tiles for normal users to quickly connect to local virtual machines rather than using the recommended Remote Desktop connection.
Detailed instructions on how to install an Access add-in in recent versions of Office and Windows (with screen shots)
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now