?
Solved

Microsoft Store App wont work

Posted on 2013-10-24
20
Medium Priority
?
541 Views
Last Modified: 2013-11-07
I have a Sony Viao running Windows 8.0 and I want to upgrade to 8.1.

However, when I try and run the Store APP it flashes up and then closes. I have also fond the the Games App starts but will not login, even though I know the user details are correct.

I have tried downloading the upgrade using the ISO option but the Win 8 key I have extracted form the Laptop is an OEM version which is not allowed.

I want to avoid refreshing my laptop as I use it on multiple client sites and all the settings are in place.

Is there a way I can logon to the store without using the App on the Metro screen?

Thanks
0
Comment
Question by:JayHine
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 8
  • 5
  • 5
  • +1
20 Comments
 
LVL 24

Expert Comment

by:aadih
ID: 39597406
I ass-u-me that you have a retail Windows 8.1 license (not volume).

Now, create an use account with the user name < your email address > logoff from your account, log on with this newly created account. Try store again.
0
 

Author Comment

by:JayHine
ID: 39597417
No I don't have a Retail license. It is an OEM as the Laptop cam preinstalled with window 8.

I have tried to create a new account using my Microsoft logon but it wont let me. I have created a new local account and that doesn't work either.
0
 
LVL 24

Expert Comment

by:aadih
ID: 39597490
OEM should work.  Any hints from the event manager?  Sure, store application is not disabled using gpedit?
0
10 Questions to Ask when Buying Backup Software

Choosing the right backup solution for your organization can be a daunting task. To make the selection process easier, ask solution providers these 10 key questions.

 

Author Comment

by:JayHine
ID: 39597507
its a stand alone laptop so no group policy. I have tried all the fixes I can find on the web but I wondered if there was a way of bypassing the metro logon and going directly to the store?
0
 
LVL 24

Expert Comment

by:aadih
ID: 39597541
You may download the Windows 8.1 ISO file (MSDN...) mount and run setup, but you may need a "windows 8.1" license (unsure, however) as Windows 8 license may not work on Windows 8.1.

Worth experimenting, however, if all else has failed.
0
 

Author Comment

by:JayHine
ID: 39597589
As I have said I have tried this using my oem license key but it has to be a retail product.

I need to find a way to get onto the store without using the Store App builtin to Windows 8.
0
 
LVL 24

Expert Comment

by:aadih
ID: 39597605
I don't believe it can be done (without a retail license).

FWIW: Upgraded mine using the Windows 8.1 ISO.  :-)
0
 
LVL 30

Expert Comment

by:ded9
ID: 39598044
First check whether all imp windows services are running.

Launch services.msc

Make sure the services are started.
1. Windows installer services.
2. Cryptographic services
3. Windows management instrumentation
4. Windows update
5.Windows Store Service

After that run these commands in admin mode.

sfc /scannow

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth


Reboot system and then run this fixit

http://go.microsoft.com/fwlink/p/?LinkId=268423

Reboot and check windows store.





Ded9
0
 
LVL 30

Expert Comment

by:ded9
ID: 39598049
If the issue persist then can be malware run combofix

http://www.bleepingcomputer.com/download/combofix/


Reboot system and check



Ded9
0
 
LVL 56

Expert Comment

by:McKnife
ID: 39598794
Hi.

The license key is not accepted - that does not mean it cannot be used.
->Microsoft wants to promote their store. That's why they force users to use the store instead of windows update AND instead of ISO files. With an 8.1 ISO, we need an 8.1 key, although it is a free upgrade...

Workaround, legal one:
use the ISO and use the key from here: http://technet.microsoft.com/en-us/library/jj612867.aspx ...install the upgrade, change the key back to your own (8.0 key) and activate it online. Sounds creepy but it works, I did it with one of my win8-promo-40$-keys.
Please note that there is NO key for win8 home (aka "win8"), only for win8 pro and enterprise.

Again: the effect you see has nothing to do with OEM keys.
--

About your store-problem: maybe it's gone after the upgrade :)
0
 

Accepted Solution

by:
JayHine earned 0 total points
ID: 39614482
None of the above worked and a PC Refresh didn't solve it either so I had to do a complete system reload. All sorted now and in fact with the update the laptop is running better than it ever has before.

Thanks for all the suggestions.
0
 
LVL 24

Expert Comment

by:aadih
ID: 39614626
Great. You got it working better than before. :-)
0
 
LVL 56

Expert Comment

by:McKnife
ID: 39616054
@aadih: great? That was a reinstall. The results are great, yes ;) but the process of getting there? Hmm.
@JayHine: did you run 8 pro or what edition? If pro or enterprise - did you try my solution and what happened then? I'm just curious.
0
 

Author Closing Comment

by:JayHine
ID: 39623783
None of the suggested fixes worked so a complete reload was necessary.
0
 
LVL 56

Expert Comment

by:McKnife
ID: 39628525
You already told us. Any feedback on my question possible? :)
0
 

Author Comment

by:JayHine
ID: 39629689
Hi, I didn't try the swapping the key or downloading from your suggested site. It felt wrong.

I found it impossible using the OEM Key supplied with my Sony Laptop to upgrade without using the Store.

It was a shame that a refresh didn't work but if I am honest now the laptop has been reloaded and upgraded it is working faster than it was before.

Thanks again for the suggestions.
0
 
LVL 56

Expert Comment

by:McKnife
ID: 39629738
Next time please don't close writing "None of the suggested fixes worked" if you haven't tried. Thanks.
0
 

Author Comment

by:JayHine
ID: 39629757
given your comment at the bottom of your suggested solution was "About your store-problem: maybe it's gone after the upgrade :) ". It was too vague to give me confidence that it would work so I ignored it.

I did not have the time to fiddle about with it so decided to reinstall.
0
 
LVL 56

Expert Comment

by:McKnife
ID: 39629862
Well, you should do whatever you want :), only don't write "I tried all those" if you have not.
0
 

Author Comment

by:JayHine
ID: 39630524
fair enough. I will be more careful in future with my terminlolgy
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

AutoHotkey is an excellent, free, open source programming/scripting language for Windows. It started out as a keyboard/mouse macros product, but has expanded into a robust language. This article provides an introduction to it, with links to addition…
I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question