?
Solved

Outlook for Mac issue connecting to exchange

Posted on 2013-10-24
2
Medium Priority
?
469 Views
Last Modified: 2013-11-13
Hi

I have a user that is using a Mac and using Outlook for Mac 2011 connecting to exchange server 2007
The problem is when the user disconnects form the network and brings the laptop home they are connecting with a 3G dongle and they are unable to connect to the exchange server
When connecting with the dongle the user connects to the VPN first. This connects with no problems
Just wondering what is going on?
0
Comment
Question by:Sam Kinsella
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 1500 total points
ID: 39596763
Sounds like the VPN configuration isn't correct, and is not giving the correct information to the client so name resolution works correctly.

Mac clients connect via EWS normally, so the host name on EWS needs to resolve to the correct IP address on the VPN. Therefore the first thing to do is check name resolution on the client when it is connected to the VPN.

Simon.
0
 
LVL 13

Expert Comment

by:Mark Galvin
ID: 39597004
Could be the DNS records that the VPN connection is using is not the same as when user is on the LAN and as Simon says the users mac cant locate the server through the VPN connection.
0

Featured Post

Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes a serious pitfall that can happen when deleting shapes using VBA.
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses
Course of the Month8 days, 6 hours left to enroll

766 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question