Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Crypto Locker

Posted on 2013-10-24
1
Medium Priority
?
1,153 Views
Last Modified: 2013-10-24
Hi,

2 users have been infected with the malware crypto locker. It can be clean but the problems is the office files are encrypted and to decrypt them they need to pay or else they won't be able to open it. Of course, i told them not to pay.

After searching on the internet for solution there is this information we got on malwarebytes's site:

http://blog.malwarebytes.org/intelligence/2013/10/cryptolocker-ransomware-what-you-need-to-know

On our end we are at the point to reinstall from image but i was just wondering if you have encountered this issue and if you have found a solution.

The users have already been warned that their files will be lost after reinstalling as we have not found yet how to fix an issue with a 2048 bit encrypted file.

Files that have been mostly affected are office files but in Outlook, they can still read their emails and open excel or other office files normally so i guess folders that are targets might be the my documents folder.

Do you have anything to suggest ?

Just trying my luck here


Thanks
cryptolocker.jpg
0
Comment
Question by:richelieuhq
1 Comment
 
LVL 24

Accepted Solution

by:
aadih earned 2000 total points
ID: 39597294
Without a backup, it's impossible to recover from the crypto-locker virus.

Please read the following article:

http://windowssecrets.com/top-story/cryptolocker-a-particularly-pernicious-virus/ >
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you put your credit card number into a website for an online transaction, surely you know to look for signs of a secure website such as the padlock icon in the web browser or the green address bar.  This is one way to protect yourself from oth…
Your business may be under attack from a silent enemy that is hard to detect. It works stealthily in the shadows to access and exploit your critical business information, sensitive confidential data and intellectual property, for commercial gain. T…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…
Suggested Courses

571 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question