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No IP after cleaning up FBI Scam

After cleaning up an FBI Scam, I cannot get an IP address to save my life...help!

Also, I cannot turn the Windows Firewall back on.

I've cleaned several computers with this fbi scam, but this has been a chore.

I've got a Dell Inspiron Laptop with Win7 64bit.  

To repair the virus I start with Rogue Killer, then MalwareBytes Rootkit removal (and there were several) then I uninstall any malware on the computer that I can possibly find, remove add ons run MBytes full malware scan and then Ccleaner including the Registry cleaner.

I've disabled 3rd party services and Startup programs.
Tried Safe Mode with Networking
Tried reinstalling Ethernet drivers

What else can I do?

Thanks in advance!

Phil W.
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philw3995
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philw3995
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1 Solution
 
Bird DogCommented:
The last time I removed this virus it ran in safe mode as well. I ended up killing it in safemode by changing the name of process explorer .exe file and shutting the virus down. Then I could remove the virus manually and clean the startup with autoruns.
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aadihCommented:
FWIW: The few times I removed this virus from friends' PCs were by booting up in safe mode with command prompt and typing rstrui.exe to do system restore to a point before the virus.  Then scanning with MBAM -- just to make sure. Worked each time (except when a system restore point was unavailable).
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philw3995Author Commented:
On the surface the virus is gone.  I'm not getting an ip address and windows firewall is not working.
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Granular recovery for Microsoft Exchange

With Veeam Explorer for Microsoft Exchange you can choose the Exchange Servers and restore points you’re interested in, and Veeam Explorer will present the contents of those mailbox stores for browsing, searching and exporting.

 
philw3995Author Commented:
Really surprised with the lack of technicians helping out here.  

Going to restore to factory, as much as I hate to!
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mebaby333Commented:
The difficult part is there is a risk with running a bajillion fixers.... while they have benefits and I use all of them that you named you run the risk of deleting data that is necessary for system functionality especially when registry keys have been deleted. I would be led to believe this is a possibility.

Restoring is going to be the quickest most efficient and reliable method to get up and running.
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mebaby333Commented:
Microsoft does have a FixIt tool here -> http://support.microsoft.com/fixit/
and it runs through diagnosing the networking issues... it may repair damaged files.

You could also try a scandisk repair - chkdsk /r ran in the administrative command prompt...
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philw3995Author Commented:
I ran the Win7 disc and chose to Upgrade to do a Repair, which actually worked on this computer...haven't had success with that option much, usually says OS is newer than CD.

Anyway, after the upgrade the computer went into repair .Net Framework which I'm assuming was the problem with the Internet and Windows Firewall not working.

I'm thinking, mebaby333's idea of running MS FixIt may have worked.

After, I got it working MS Updates messed up and then reversed the procedure.  I've changed the settings on the Updates and have been installing them two at a time.

Thanks for all of your help!
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mebaby333Commented:
Glad to hear you got it fixed :)
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aadihCommented:
Great. You fixed it. :-)
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philw3995Author Commented:
My solution for Repairing/Upgrading Windows 7 fixed the issue with not having an IP address after removing the FBI virus.  

It also triggered the repair of .Net Framework and Windows Updates.
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