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no bluetooth in MacBook Pro

Posted on 2013-10-24
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Last Modified: 2016-06-07
Bluetooth shows up as unavailable when I click on empty icon on menu. No evidence of bluetooth in system preference, networks
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Question by:andyretrop
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8 Comments
 
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Expert Comment

by:strung
ID: 39597222
Check under Apple Menu > About this Mac > More Info > System Report > Hardware > Bluetooth
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Author Comment

by:andyretrop
ID: 39597233
It says 'no information found'
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strung earned 500 total points
ID: 39597265
Try resetting the SMC:

http://support.apple.com/kb/HT3964
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Assisted Solution

by:strung
strung earned 500 total points
ID: 39597269
If that doesn't work, run the Hardware Test:

http://support.apple.com/kb/HT1509
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Expert Comment

by:strung
ID: 39597279
Have you had the Mac apart at any time? Any chance the bluetooth card has come loose or the antenna wire disconnected?
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Expert Comment

by:strung
ID: 39597284
Is wireless working? I think bluetooth and wireless are in the same card.
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