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Windows 7 prof 64 bit - crash

Posted on 2013-10-24
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Last Modified: 2013-10-30
My OS is win 7 prof 64 bit and I had a crash on my pc, and the error is as follows :

Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.1.7601.2.1.0.256.48
  Locale ID:      1033

Additional information about the problem:
  BCCode:      1a
  BCP1:      0000000000041790
  BCP2:      FFFFFA80027B1330
  BCP3:      000000000000FFFF
  BCP4:      0000000000000000
  OS Version:      6_1_7601
  Service Pack:      1_0
  Product:      256_1

Files that help describe the problem:
  C:\Windows\Minidump\102413-25443-01.dmp
  C:\Windows\Temp\WER-51839-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt


Hope the experts could please explain how I should handle the above error else I will be groping in the dark.  Thank u.
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Question by:jegajothy
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11 Comments
 
LVL 34

Assisted Solution

by:Seth Simmons
Seth Simmons earned 167 total points
ID: 39597489
a stop 0x1a is MEMORY_MANAGEMENT
has anything changed on your system such as adding new hardware (especially memory or video card)?

can you post that minidump file?
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LVL 11

Assisted Solution

by:Pradeep Dubey
Pradeep Dubey earned 83 total points
ID: 39597495
I'm thinking of a RAM issue here.
please test your RAM once and upload minidump file here for detail analysis.
Minidump location is already given in the event zip it and upload here.

C:\Windows\Minidump\102413-25443-01.dmp
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LVL 92

Assisted Solution

by:John Hurst
John Hurst earned 167 total points
ID: 39597501
You should post the dump file here to see if some one can decipher a problem from that.

1. Did your system recover and it is running?  Or does it remain non-starting?

2. If running, can you restore to a prior point?  Action Center, Recovery, Open System Restore. You may have a driver that needs updating.

3. Have you / can you go to the manufacturer's support site and update all drivers? Pay attention to BIOS, Chipset and Video first, then network drivers. Manufacturers are releasing driver updates for Windows 7 and Windows 8.

4. Have you done all Windows 7 optional updates?  Some .NET Framework updates are hiding here.

... Thinkpads_User
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Author Comment

by:jegajothy
ID: 39598746
Thank u to all the Experts who responded.  Here attached is the dump file in zip format for your analysis and evaluation.  Thank u.
102413-25443-01.zip
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LVL 92

Accepted Solution

by:
John Hurst earned 167 total points
ID: 39598827
Bug check title is MEMORY_MANAGEMENT  Code is 0x0000001A which I recall is memory

So as others have said, Memory is the likely cause.

.... Thinkpads_User
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 34

Assisted Solution

by:Seth Simmons
Seth Simmons earned 167 total points
ID: 39598913
going back to my original question...has anything changed on the system - especially memory or video card?

i noticed intel drivers in the dump; are you using integrated video with the latest available chipset drivers?

run a memory check

http://www.memtest86.com/download.htm
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LVL 91

Assisted Solution

by:nobus
nobus earned 83 total points
ID: 39599741
you can :
remove and reseat the Ram sticks, after a proper inspection of the connectors and slots
check with each stick separately - to see which one is bad

you can use the ram diagnostic from the UBCD :
Hardware diagnostic CD    UBCD
 i suggest the UBCD  to run some diags first - to be sure about the basics
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page
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Author Closing Comment

by:jegajothy
ID: 39611567
Thank u everyone, it has now been resolved.
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LVL 92

Expert Comment

by:John Hurst
ID: 39611574
@jegajothy - Thanks for the update and I was happy to help.

... Thinkpads_User
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LVL 34

Expert Comment

by:Seth Simmons
ID: 39611584
could you please specify what the root cause was and what you did to resolve it?
questions were asked that weren't answered and you marked all comments as a solution

was it memory?  was it another piece of hardware?
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Author Comment

by:jegajothy
ID: 39611600
In response to seth2740, I think it was a combination of a virus and memory.  I had the pc first cleaned up by McAfee and then ran my Lenovo utilities, and since then my pc has been behaving good. thank u.
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

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