Windows 7 prof 64 bit - crash

Posted on 2013-10-24
Last Modified: 2013-10-30
My OS is win 7 prof 64 bit and I had a crash on my pc, and the error is as follows :

Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.1.7601.
  Locale ID:      1033

Additional information about the problem:
  BCCode:      1a
  BCP1:      0000000000041790
  BCP2:      FFFFFA80027B1330
  BCP3:      000000000000FFFF
  BCP4:      0000000000000000
  OS Version:      6_1_7601
  Service Pack:      1_0
  Product:      256_1

Files that help describe the problem:

Read our privacy statement online:

If the online privacy statement is not available, please read our privacy statement offline:

Hope the experts could please explain how I should handle the above error else I will be groping in the dark.  Thank u.
Question by:jegajothy
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 3
  • +2
LVL 35

Assisted Solution

by:Seth Simmons
Seth Simmons earned 167 total points
ID: 39597489
a stop 0x1a is MEMORY_MANAGEMENT
has anything changed on your system such as adding new hardware (especially memory or video card)?

can you post that minidump file?
LVL 11

Assisted Solution

by:Pradeep Dubey
Pradeep Dubey earned 83 total points
ID: 39597495
I'm thinking of a RAM issue here.
please test your RAM once and upload minidump file here for detail analysis.
Minidump location is already given in the event zip it and upload here.

LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 167 total points
ID: 39597501
You should post the dump file here to see if some one can decipher a problem from that.

1. Did your system recover and it is running?  Or does it remain non-starting?

2. If running, can you restore to a prior point?  Action Center, Recovery, Open System Restore. You may have a driver that needs updating.

3. Have you / can you go to the manufacturer's support site and update all drivers? Pay attention to BIOS, Chipset and Video first, then network drivers. Manufacturers are releasing driver updates for Windows 7 and Windows 8.

4. Have you done all Windows 7 optional updates?  Some .NET Framework updates are hiding here.

... Thinkpads_User
Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users


Author Comment

ID: 39598746
Thank u to all the Experts who responded.  Here attached is the dump file in zip format for your analysis and evaluation.  Thank u.
LVL 95

Accepted Solution

John Hurst earned 167 total points
ID: 39598827
Bug check title is MEMORY_MANAGEMENT  Code is 0x0000001A which I recall is memory

So as others have said, Memory is the likely cause.

.... Thinkpads_User
LVL 35

Assisted Solution

by:Seth Simmons
Seth Simmons earned 167 total points
ID: 39598913
going back to my original question...has anything changed on the system - especially memory or video card?

i noticed intel drivers in the dump; are you using integrated video with the latest available chipset drivers?

run a memory check
LVL 92

Assisted Solution

nobus earned 83 total points
ID: 39599741
you can :
remove and reseat the Ram sticks, after a proper inspection of the connectors and slots
check with each stick separately - to see which one is bad

you can use the ram diagnostic from the UBCD :
Hardware diagnostic CD    UBCD
 i suggest the UBCD  to run some diags first - to be sure about the basics
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, you need to use an ISO burning tool
if you don't have that software, install cdburnerXP :

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)                        ultimate boot cd             download page

Author Closing Comment

ID: 39611567
Thank u everyone, it has now been resolved.
LVL 95

Expert Comment

by:John Hurst
ID: 39611574
@jegajothy - Thanks for the update and I was happy to help.

... Thinkpads_User
LVL 35

Expert Comment

by:Seth Simmons
ID: 39611584
could you please specify what the root cause was and what you did to resolve it?
questions were asked that weren't answered and you marked all comments as a solution

was it memory?  was it another piece of hardware?

Author Comment

ID: 39611600
In response to seth2740, I think it was a combination of a virus and memory.  I had the pc first cleaned up by McAfee and then ran my Lenovo utilities, and since then my pc has been behaving good. thank u.

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

695 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question