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VPN issue Error 800

Posted on 2013-10-24
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Last Modified: 2014-01-10
I have 2 users both using windows 7 pro who get an 800 error when connecting to our Server 2003 VPN from a hotel.

We have an XP and Windows 8 user who connect fine using the same hotel wifi.

Things I have tried:

1. My VPN settings are identical to the other Win 7 laptops (I confirmed). I connect fine from my location (not at the hotel), and I have windows 7 as well.

2. I had the Win 8 users disconnect and had an unsuccessful  Win 7 user attempt again, to make sure this was not a VPN user limit. Still, they could not connect. The Win 8 user re-connected and got back in as normal.

3. I had the user try their mobile hotspot from their smartphone, to bypass the hotel wifi, but the user says they still cannot connect.

4. Windows Firewall is disabled for all network types, no 3rd party firewall, and only windows defender for AV.

5. I setup a new VPN connection on the Win 7 machine, and tried to log in, but same 800 error.

6. The user was connecting successfully from other locations just a week ago. This is the first time she has used the VPN in a week.

Any suggestions are greatly appreciated. Thank you!
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Question by:ckleavitt2
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Assisted Solution

by:Seaton007
Seaton007 earned 250 total points
ID: 39597803
Can you please tell us exactly what the error message says?
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Author Comment

by:ckleavitt2
ID: 39598006
Yes, I  should have attached this.

800 Error
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Author Comment

by:ckleavitt2
ID: 39598013
The connections are pptp to our Server 2003 setup through routing and remote access. All the users connect with the same credentials.
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Accepted Solution

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Henk van Achterberg earned 250 total points
ID: 39598102
It sounds a bit like a location/network issue. Can you use teamviewer to remote controle the laptop when they use their smartphone wifi and try yourself?
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Author Comment

by:ckleavitt2
ID: 39598211
Indeed. I used  teamviewer to verify they matched all my settings, since I connect fine. Funny thing. The vpn started working for one Win 7 user, and the the Win 8 user is unable to connect now. I connect fine from my location every time. I  did try my laptop on a 2nd network location (my mobile hotspot)  got an 800 error first, but got in on second try. I think the hotspot was not completely connected though.
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Expert Comment

by:Henk van Achterberg
ID: 39598254
what do you have in front of your 2003 server, a firewall or..? Maybe that device does not like to handle multiple PPTP sessions at once?
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Expert Comment

by:Seaton007
ID: 39598262
Have you tried enabling the logging options to see if it will give you more details?  Also, can they ping/tracert the address it is trying to connect to?
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Author Comment

by:ckleavitt2
ID: 39598294
We have an modular adtran router/firewall with the VPN ports open. The firewall seems to handle atleast 3 connections for users today. I can see if any logs indicate an issue on the adtran later today.
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Author Comment

by:ckleavitt2
ID: 39598300
I enabled logging on the server but didnt get much info at first. I will check again later. Ping is disabled.
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