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Surface pro will not boot from USB

Posted on 2013-10-24
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Last Modified: 2014-02-24
so i have a surface pro that i've been testing on and for some reason now holding the volume down and the power button will not allow me to boot from USB

i know the usb is good because i can boot another surface pro with it, also on the surface having issues i can do advanced boot options and choose USB and it works.

this is a surface i've been testing MDT deployments on so i don't know if that has anything to do with it? i know that when i go into the boot from other device menu i have multiple windows boot loader options (5-6 pages)

my problem is now the surface is blue screening and will not boot into windows so i have to boot from usb to repair it and i am un-able to.

does anyone know how to reset it? or am i going to have to pull it apart and wipe the hard drive and try that?

**EDIT**
Never mind about taking it apart, just looked at a tear down. Surface is still under warranty I'm not prepared to do all that just to get to the storage unit.
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Question by:ccsoitd1
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5 Comments
 
LVL 27

Expert Comment

by:Steve
ID: 39600202
try keeping the volume button held down after you let go of the power button. I believe you should get a built in recovery console that allows a reset to the factory image.
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Author Comment

by:ccsoitd1
ID: 39601557
I've tried rebooting it multiple times. i keep getting a bluescreen that says

Recovery

Your PC needs to be repaired
The application or operating system couldn't be loaded because a required file is missing or contains errors

File: \windows\system32\winload.efi
Error code: 0xc0000225

You'll need to use the recovery tools on your installati9on media. If you don't have any installation media (like a disc or a USB device), contact your system administrator or PC manufacture.




Press the Windows key for UEFI Firmware Settings.


Well i do have installation media, but i can't boot to it because it won't see the USB at all. (it's been doing this for a while but i didn't really think anything of it) but now its obviously causing a major issue. It never goes to the recovery, i know what your talking about because i have used that too and that would be easy.

is there no way to hard reset it on the device itself (i know i'm grasping at straws on this one but i don't know what else i can do besides send it back to where we purchased it)
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LVL 27

Expert Comment

by:Steve
ID: 39608506
this is the only way to hard reset the device. its just a recovery partition that reverts the machine to it's original image. if that doesn't work you have no other choice but to reinstall the OS.
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Accepted Solution

by:
ccsoitd1 earned 0 total points
ID: 39870605
Turned out to be a hardware failure. MS sent a rep out and they couldn't figure it out either. they replaced the device.
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Author Closing Comment

by:ccsoitd1
ID: 39882016
This was a hardware failure and couldn't be resolved without lower level access to the device, which the surface does not easily provide.
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