Quickbooks, user unable to work with company file others are logged into it

I have a user that cant access the company file when other users are connected to it. It seems to be a mismatch in the licensing. One user has a license for product 782-078 and the admin has 668-970.

Is there a way around this?
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partners1998Connect With a Mentor Author Commented:

I was able to resolve this issue. I used a hack found on their support pages.

Nick RhodeIT DirectorCommented:
what is the error when attempting to connect?  Are they using the same quickbooks versions?
partners1998Author Commented:
It worked
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