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Windows 8 update problems/Windows 8.1 upgrade failure

Posted on 2013-10-24
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Last Modified: 2014-01-08
I goIn t my new Win8 computer in 2/13.  Since that time, it has not been able to load the KB2756872, KB2770917 and most recently KB2855336.

I have searched the web and tried multiple solutions, clearing crypto areas, running update fixits, uninstalling Panda virus/Kaspserky virus (used both at one time).  

It continually gets to 99% configuration after restart and the says, unable to complete update, reverting.  I thought upgrading to Win 8.1 would fix the problem, but it to got to the end of the install and failed, reverting to win 8.

I have no idea how to get this resolved.  In addition, every 3-4 days the computer will slow down and eventually lockup if I do not restart it.  It will sometimes complain that it is low on memory, but the computer has 6GB and looking at the task manager does not appear to give any indication of memory exhaustion and other than startup programs, not many applications are running.

I do have the Start8 program loaded to provide a Win7 appearanace as opposed to Win8.
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Question by:cwsoft05
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Expert Comment

by:Alan Henderson
ID: 39599357
A Windows system glitch could be the problem.

Try running chkdsk:
http://www.eightforums.com/tutorials/6221-chkdsk-check-drive-errors-windows-8-a.html

and then run System file Checker which often manages to repair corrupt Windows files or replace them if they're missing:
http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html
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Author Comment

by:cwsoft05
ID: 39599494
I tried both of these steps before, but I tried them again.  No luck.  I tried doing just the latest missed update and it again failed again.

I think a determination needs to be made of what is actually failing, not just shooting in the dark.  I remember for WinXP or one of the office versions, the service pack would not install and it was related to a problem with access rights on the registry.  Microsoft had a fixit to clear the security access on the registry.

Is there something like this.
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Expert Comment

by:Alan Henderson
ID: 39599506
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Author Comment

by:cwsoft05
ID: 39600183
I have looked at that kb dozens of times.  It is one of the updates that will not install.  I also tried the information included in the KB.  kb2771431 is already installed.  This KB will not install.  

I need to know what log contains the information that indicates what is the problem and why it will not update.  Again, this requires something that I have not yet found.  I have been trying to address this for 5-6 months now.
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Author Comment

by:cwsoft05
ID: 39612193
Anyone have any suggestions?
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Accepted Solution

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cwsoft05 earned 0 total points
ID: 39755020
Resolved by calling Gateway.  Had an unposted bios update that appeared to let the windows 8.1 update load and the past problems are fixed.
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Author Closing Comment

by:cwsoft05
ID: 39764691
The other solutions had no affect.  Tried calling Gateway
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