Solved

Can not download programs using IE 10 on Win 7

Posted on 2013-10-25
6
327 Views
Last Modified: 2013-10-29
Had a Win 7 laptop that had gotten Malware that I cleaned and is not working fine except for one item.  

When I try to download a program, for example, from Amazon download Norton Internet Security 2013 fro the downloads page there it says "Can't download each time".  This is true for other sites as well when try to download a program.

I have tried resetting IE to factory defaults but no help.

I installed FireFox and was able to download the Norton from Amazon no issue etc..

It seems the Malware changes a setting somewhere but I can not find it.

How can I fix this?

Thanks,
0
Comment
Question by:rdwolf
6 Comments
 
LVL 23

Accepted Solution

by:
Thomas Grassi earned 167 total points
Comment Utility
Have you tried doing a system restore from a know good system restore point?


Try going back a far as you can see if that helps.

Hopefully you did not get the malware a long time ago

Other wise might  be faster just to do a fresh install
0
 
LVL 24

Expert Comment

by:aadih
Comment Utility
Try a repair install.
0
 
LVL 22

Assisted Solution

by:Nick Rhode
Nick Rhode earned 167 total points
Comment Utility
Could be some redirects or host file entries blocking certain sites.  Malware can do some rotten things and there could also be some hidden addons preventing you.  You could try a couple things from this article.

http://www.experts-exchange.com/Virus_and_Spyware/Anti-Virus/Desktop_Anti-Virus/A_12285-Virus-Removal-Methods.html

One thing you can also do is uninstall IE from system and reinstall.
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 
LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 166 total points
Comment Utility
rdwolf --
Try these potential fixes.
1)  http://support.microsoft.com/mats/ie_performance_and_safety

2)  Run IE in No Add-on mode.

Start | type iexplore.exe –extoff |click enter

If that works, you will have to determine the add-on(s) causing the problem.  
See "To turn add-ons on and off"   in http://windows.microsoft.com/en-in/internet-explorer/manage-add-ons#ie=ie-10-win-7  
Enable the add-ons one by one to determine the problem add-on.
0
 

Author Closing Comment

by:rdwolf
Comment Utility
All the solutions were helpful but the user, who had this issue, did not want to spend more time trying to fix.  But I have kept your solution notes for next time.

Thanks
0
 
LVL 50

Expert Comment

by:jcimarron
Comment Utility
rdwolf--
You are welcome--and for the next time, too.
0

Featured Post

Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

Join & Write a Comment

I hope this helps those who have been battling the SanDisk / U3 problem for a while. For anyone that is running Windows 7 64bit and is receiving and searching the internet for the “Windows Error: Windows has allocated a drive letter to the U3 dri…
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now