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Outlook  calendar not sync in bb

Posted on 2013-10-25
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889 Views
Last Modified: 2013-12-24
Outlook calendar not sync in bb

we have tried reset the Blackberry password for the user, Hard reset the device,  resend service book, reload user, Wireless Synchronization ,.....still issue not resolved ...
the email is working fine(send/receive) , user unable to send the meeting invite from BB device.

BlackBerry Bold 9930
Blackberry server 5.0 version
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Question by:Buntyquest
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9 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39600764
Did you actually delete the user from the BES server and then add them back in again?

Simon.
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Author Comment

by:Buntyquest
ID: 39605319
No
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LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39606356
I suggest that you do that then.
Remove the user, wait 15 minutes or so for BES to remove them, then add it back in and reactivate the device.

Simon.
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Author Comment

by:Buntyquest
ID: 39611965
Wipe the device , Remove the user from BB server  and reactivated …but still user  Calendar still will not sync, and I cannot create meeting notices from my BlackBerry.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39612266
Exactly what version of BES are you running? 5.0.x
What version of Exchange? If Exchange 2007 or higher, do you have the latest version of MAPI CDO.

Simon.
0
 

Author Comment

by:Buntyquest
ID: 39612872
Blackberry server version -  5.0.3
Exchange version -  Mixed environment  2007 and 2010, but user mailbox is in 2007 exchange server Exchange 2007 SP3  enterprise version.

Service book resent -done
Email Reconciliation -done
wirelessly synchronize  -done

any suggestions.
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Accepted Solution

by:
Buntyquest earned 0 total points
ID: 39730654
after updating the server BES to 5.0.4 issue resolved
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Author Comment

by:Buntyquest
ID: 39730694
after updating the server BES to 5.0.4 issue resolved
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Author Closing Comment

by:Buntyquest
ID: 39737661
after updating the server BES to 5.0.4 issue resolved
0

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