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Server 2008 R2 File Access

Posted on 2013-10-25
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Last Modified: 2013-11-05
Had to move some data off a server onto another server. Since moving the data, there have been a number of issues with file access. AutoCad & Excel are the 2 apps I have tested.

- Using Window Explorer, we browse to a file, then double click on it to open the file using the appropriate/associated app. We get an error message saying the file does not exist. The exact message is:

'filename' cannot be found. Check your spelling or try a different path.

Where 'filename' is the path to the file (i.e.  G:\drawings\abc\555\xyz.xlsx)

We also get a "This file can't be previewed.'  in the preview pane, and when you try to open it, it may or may not open.


- From inside AutoCad, we can do a file->open, browse to a file and press OK/Enter to open it .. we then get a message:

"Cannot find the specified file. Please verify that the network drive is available and the file exists."

With any of these scenarios, we can go right back and try to open it again and it may open successfully.


Previous server was Windows Server 2003 (also running on domain, exchange 2007), new server is Windows server 2008 (not on domain). Both servers are running through an HP Gb switch.

Thanx ...

Ming ...
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Question by:gmpon
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9 Comments
 
LVL 20

Expert Comment

by:strivoli
ID: 39600270
a. Is there any AntiVirus (AV) running on the server? If yes, is it set to scan on read, write or both?
b. Does that happen from any client?
0
 

Author Comment

by:gmpon
ID: 39600341
AV was disabled for testing ... problem still existed.

Also, was mentioned as a possible cause, but DFS not running ...

Out of around 40-50 computers, about 20% are having this issue.

Thanx ...

Ming ...
0
 
LVL 20

Expert Comment

by:strivoli
ID: 39600371
Do you mean you have totally 40-50 PCs and about 20% (8-10 PCs) are having this issue...
OR
Do you mean you have 40-50 PCs having this issue?

What do these PCs have in common? Ho they run all the same OS or the same AV?
0
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Author Comment

by:gmpon
ID: 39600398
That particular group (drafting) has about 40-50 PC's .. 8-10 have the problem ...

All PC's have the same software. The base image may change based on the model (Dell Vostro 430, 460, 470) ...

Windows 7 64-bit, Office 2007, AutoCad (v10-v13) .. we see the issue with any version of AutoCad.


Thanx ...

Ming ...
0
 
LVL 20

Expert Comment

by:strivoli
ID: 39604935
Could you please take one of these PCs and check if there's any updated NIC driver?
Are there any useful entries in the Windows Application and/or System Log on both the server and the client that could help us?
Does the HP switch report any lost connectivity?
0
 

Author Comment

by:gmpon
ID: 39605928
User I was testing with was running older drivers, I updated this  morning .. problem still exists.

Nothing in the event logs relating to this issue either local or server ... I took 2 machines, duplicated the error then looked for anything happening around that time frame .. nothing ...

Switches aren't coming up like I expect them to ... may have to do reboot and check tomorrow ... No problems with any other servers though ...

And, on the server giving me problems with the drafspersons, no problems with running mssql and intools on that particular server ...


Thanx ...

Ming ...
0
 

Author Comment

by:gmpon
ID: 39606263
User had noted that if the document shows up in the preview, it will open .. if it doesn't show in the preview .. it won't open ...

Thanx ...

Ming ...
0
 

Accepted Solution

by:
gmpon earned 0 total points
ID: 39614163
Moved data back to original server for now ...

Will try again in future .. but for now not a panic ...

Ming ...
0
 

Author Closing Comment

by:gmpon
ID: 39623757
Would still like to know the reason .. and I see references to this exact issue on the 'net .. but not an issue now ...

Ming ...
0

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