Solved

Server 2008 R2 File Access

Posted on 2013-10-25
9
511 Views
Last Modified: 2013-11-05
Had to move some data off a server onto another server. Since moving the data, there have been a number of issues with file access. AutoCad & Excel are the 2 apps I have tested.

- Using Window Explorer, we browse to a file, then double click on it to open the file using the appropriate/associated app. We get an error message saying the file does not exist. The exact message is:

'filename' cannot be found. Check your spelling or try a different path.

Where 'filename' is the path to the file (i.e.  G:\drawings\abc\555\xyz.xlsx)

We also get a "This file can't be previewed.'  in the preview pane, and when you try to open it, it may or may not open.


- From inside AutoCad, we can do a file->open, browse to a file and press OK/Enter to open it .. we then get a message:

"Cannot find the specified file. Please verify that the network drive is available and the file exists."

With any of these scenarios, we can go right back and try to open it again and it may open successfully.


Previous server was Windows Server 2003 (also running on domain, exchange 2007), new server is Windows server 2008 (not on domain). Both servers are running through an HP Gb switch.

Thanx ...

Ming ...
0
Comment
Question by:gmpon
  • 6
  • 3
9 Comments
 
LVL 19

Expert Comment

by:strivoli
ID: 39600270
a. Is there any AntiVirus (AV) running on the server? If yes, is it set to scan on read, write or both?
b. Does that happen from any client?
0
 

Author Comment

by:gmpon
ID: 39600341
AV was disabled for testing ... problem still existed.

Also, was mentioned as a possible cause, but DFS not running ...

Out of around 40-50 computers, about 20% are having this issue.

Thanx ...

Ming ...
0
 
LVL 19

Expert Comment

by:strivoli
ID: 39600371
Do you mean you have totally 40-50 PCs and about 20% (8-10 PCs) are having this issue...
OR
Do you mean you have 40-50 PCs having this issue?

What do these PCs have in common? Ho they run all the same OS or the same AV?
0
 

Author Comment

by:gmpon
ID: 39600398
That particular group (drafting) has about 40-50 PC's .. 8-10 have the problem ...

All PC's have the same software. The base image may change based on the model (Dell Vostro 430, 460, 470) ...

Windows 7 64-bit, Office 2007, AutoCad (v10-v13) .. we see the issue with any version of AutoCad.


Thanx ...

Ming ...
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 19

Expert Comment

by:strivoli
ID: 39604935
Could you please take one of these PCs and check if there's any updated NIC driver?
Are there any useful entries in the Windows Application and/or System Log on both the server and the client that could help us?
Does the HP switch report any lost connectivity?
0
 

Author Comment

by:gmpon
ID: 39605928
User I was testing with was running older drivers, I updated this  morning .. problem still exists.

Nothing in the event logs relating to this issue either local or server ... I took 2 machines, duplicated the error then looked for anything happening around that time frame .. nothing ...

Switches aren't coming up like I expect them to ... may have to do reboot and check tomorrow ... No problems with any other servers though ...

And, on the server giving me problems with the drafspersons, no problems with running mssql and intools on that particular server ...


Thanx ...

Ming ...
0
 

Author Comment

by:gmpon
ID: 39606263
User had noted that if the document shows up in the preview, it will open .. if it doesn't show in the preview .. it won't open ...

Thanx ...

Ming ...
0
 

Accepted Solution

by:
gmpon earned 0 total points
ID: 39614163
Moved data back to original server for now ...

Will try again in future .. but for now not a panic ...

Ming ...
0
 

Author Closing Comment

by:gmpon
ID: 39623757
Would still like to know the reason .. and I see references to this exact issue on the 'net .. but not an issue now ...

Ming ...
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
Join Greg Farro and Ethan Banks from Packet Pushers (http://packetpushers.net/podcast/podcasts/pq-show-93-smart-network-monitoring-paessler-sponsored/) and Greg Ross from Paessler (https://www.paessler.com/prtg) for a discussion about smart network …
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

867 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now