Farmerbob212
asked on
Windows 7 Freezing but if you remote in it works fine
I have a Windows 7 pro Dell Volstro desktop that freezes/locks up. The mouse won't move nor the keyboard will work. The person has Adobe, Coreldraw, Quickbooks, Outlook 2010 and IE open at the time. It happens randomly and the system needs to be powered off to get it going again.
The user can go to another deskkop on the network or via SBS 2008 Remote workspace and work all day with no issues.
Dell HW diagnostics: passed
Tested keyboard mouse on another workstation: works
Windows 7 drivers are up to date
Bios is up to date
No errors in the event log related to this.
no viruses or malware
Windows patches are up to date.
repaired Office 2010 to eliminate Outlook 2010 locking up.
I did try the keyboard/mouse in different USB ports: It seemed to work fine but the next day it locked up after 30 mins.
Any hints?
The user can go to another deskkop on the network or via SBS 2008 Remote workspace and work all day with no issues.
Dell HW diagnostics: passed
Tested keyboard mouse on another workstation: works
Windows 7 drivers are up to date
Bios is up to date
No errors in the event log related to this.
no viruses or malware
Windows patches are up to date.
repaired Office 2010 to eliminate Outlook 2010 locking up.
I did try the keyboard/mouse in different USB ports: It seemed to work fine but the next day it locked up after 30 mins.
Any hints?
Last Comment
Hypercat (Deb)
Check video settings and drivers if you haven't already. Remoting often strips out some video functionality, like Aero, etc., that might be causing the freezing if there's a problem with the drivers or settings.
You can test to see if it is truly frozen by pushing the power button and see if it turns off. if it does then you start testing drivers as suggested above. If you have a NVIDIA video card I would go back a version or two (drivers) and see if that helps--go to the manufacturer website for drivers and not via Windows update. Good luck--may takes lots of testing drivers.
ASKER CERTIFIED SOLUTION
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
ASKER
We ended up doing a system restore. As it was quicker than troubleshooting to find out the issue. System is working fine now.
then i don't see why you did not assign an A grade, since you used my suggestion
grading on EE is not like in school - see in the help section for more info on grading.
if you want, you can ask a mod to re-open thisQ - to be able to assign correct grading
grading on EE is not like in school - see in the help section for more info on grading.
if you want, you can ask a mod to re-open thisQ - to be able to assign correct grading
Microsoft Legacy OS
The Microsoft Legacy Operating System topic includes legacy versions of Microsoft operating systems prior to Windows 2000: All versions of MS-DOS and other versions developed for specific manufacturers and Windows 3/3.1, Windows 95 and Windows 98, plus any other Windows-related versions, and Windows Mobile.
55K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
TRUSTED BY
