Solved

Can't Install Cisco AnyConnect VPN Client on Windows 8.1

Posted on 2013-10-25
11
10,852 Views
Last Modified: 2013-11-02
I upgraded my laptop from Windows 8 to 8.1.  My Cisco AnyConnect client stopped working.  I uninstalled and am trying to reinstall it.  I am getting the error: "There is a problem with this Windows Installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor."
0
Comment
Question by:tjking45
  • 4
  • 4
  • 2
  • +1
11 Comments
 
LVL 6

Expert Comment

by:ZamZ0
ID: 39601277
Try right click/properties (of the setup .exe or .msi) compatibility tab and then run in Windows 7 compatibility mode.
0
 

Author Comment

by:tjking45
ID: 39601312
I just tried Windows 8, 7, and Vista SP2 modes with the same error message each time.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 39601392
I use NCP Secure Entry (www.ncp-e.com) and I had to obtain a new version for Windows 8.1 even though my existing version works fine in Windows 8.

If you cannot get a Cisco client, you might consider NCP instead.

... Thinkpads_User
0
 

Author Comment

by:tjking45
ID: 39601439
thinkpads_user:  Can you use NCP with a Cisco ASA firewall?
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 39601566
Yes.  Take a look at the product page for NCP and Cisco is listed. I use it with Juniper.

http://www.ncp-e.com/en/products/ipsec-vpn-client-suite.html

I trust that helps.  ... Thinkpads_User
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 
LVL 12

Expert Comment

by:Henk van Achterberg
ID: 39609963
The latest version of AnyConnect does work under 8.1. Please try the latest version.
0
 

Author Comment

by:tjking45
ID: 39610055
I don't have access to the latest version.  My company does not pay for the SMARTnet subscription.

Thnkpads_User:  The NCP client also gave me an error when trying to install.  "Client LAN driver could not be installed."
0
 
LVL 92

Assisted Solution

by:John Hurst
John Hurst earned 150 total points
ID: 39610074
Call NCP Support. Even with the trial version, they will help you. Make sure your trial version is V9.32 Build 146. But they will help you (and have helped me).

There may have been something gone wrong with your Windows 8.1 upgrade.

.... Thinkpads_User
0
 
LVL 12

Accepted Solution

by:
Henk van Achterberg earned 350 total points
ID: 39615009
0
 

Author Closing Comment

by:tjking45
ID: 39619043
The latest version didn't work.  I did a factory restore and upgraded to 8.1 first, then the latest version of AnyConnect installed and connected fine.

Thank you both.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 39619052
@tjking45 - Thanks for the update. I just installed a new hard drive, upgraded to Windows 8.1 and the newest version of NCP works like a charm. Glad to hear you got AnyConnect working and a restore and upgrade.

Thinkpads_User
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
EIGRP Configuration 2 46
Cisco IOS from ipbase to ipservices 10 77
VPN Access to Network 4 15
Cisco 1811W VLAN configuration problem 3 0
Quality of Service (QoS) options are nearly endless when it comes to networks today. This article is merely one example of how it can be handled in a hub-n-spoke design using a 3-tier configuration.
Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

930 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now