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Can't Install Cisco AnyConnect VPN Client on Windows 8.1

I upgraded my laptop from Windows 8 to 8.1.  My Cisco AnyConnect client stopped working.  I uninstalled and am trying to reinstall it.  I am getting the error: "There is a problem with this Windows Installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor."
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tjking45
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tjking45
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2 Solutions
 
ZamZ0Commented:
Try right click/properties (of the setup .exe or .msi) compatibility tab and then run in Windows 7 compatibility mode.
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tjking45Author Commented:
I just tried Windows 8, 7, and Vista SP2 modes with the same error message each time.
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John HurstBusiness Consultant (Owner)Commented:
I use NCP Secure Entry (www.ncp-e.com) and I had to obtain a new version for Windows 8.1 even though my existing version works fine in Windows 8.

If you cannot get a Cisco client, you might consider NCP instead.

... Thinkpads_User
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tjking45Author Commented:
thinkpads_user:  Can you use NCP with a Cisco ASA firewall?
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John HurstBusiness Consultant (Owner)Commented:
Yes.  Take a look at the product page for NCP and Cisco is listed. I use it with Juniper.

http://www.ncp-e.com/en/products/ipsec-vpn-client-suite.html

I trust that helps.  ... Thinkpads_User
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Henk van AchterbergSr. Technical ConsultantCommented:
The latest version of AnyConnect does work under 8.1. Please try the latest version.
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tjking45Author Commented:
I don't have access to the latest version.  My company does not pay for the SMARTnet subscription.

Thnkpads_User:  The NCP client also gave me an error when trying to install.  "Client LAN driver could not be installed."
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John HurstBusiness Consultant (Owner)Commented:
Call NCP Support. Even with the trial version, they will help you. Make sure your trial version is V9.32 Build 146. But they will help you (and have helped me).

There may have been something gone wrong with your Windows 8.1 upgrade.

.... Thinkpads_User
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Henk van AchterbergSr. Technical ConsultantCommented:
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tjking45Author Commented:
The latest version didn't work.  I did a factory restore and upgraded to 8.1 first, then the latest version of AnyConnect installed and connected fine.

Thank you both.
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John HurstBusiness Consultant (Owner)Commented:
@tjking45 - Thanks for the update. I just installed a new hard drive, upgraded to Windows 8.1 and the newest version of NCP works like a charm. Glad to hear you got AnyConnect working and a restore and upgrade.

Thinkpads_User
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