Solved

Can't Install Cisco AnyConnect VPN Client on Windows 8.1

Posted on 2013-10-25
11
11,242 Views
Last Modified: 2013-11-02
I upgraded my laptop from Windows 8 to 8.1.  My Cisco AnyConnect client stopped working.  I uninstalled and am trying to reinstall it.  I am getting the error: "There is a problem with this Windows Installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor."
0
Comment
Question by:tjking45
  • 4
  • 4
  • 2
  • +1
11 Comments
 
LVL 6

Expert Comment

by:ZamZ0
ID: 39601277
Try right click/properties (of the setup .exe or .msi) compatibility tab and then run in Windows 7 compatibility mode.
0
 

Author Comment

by:tjking45
ID: 39601312
I just tried Windows 8, 7, and Vista SP2 modes with the same error message each time.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 39601392
I use NCP Secure Entry (www.ncp-e.com) and I had to obtain a new version for Windows 8.1 even though my existing version works fine in Windows 8.

If you cannot get a Cisco client, you might consider NCP instead.

... Thinkpads_User
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 

Author Comment

by:tjking45
ID: 39601439
thinkpads_user:  Can you use NCP with a Cisco ASA firewall?
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 39601566
Yes.  Take a look at the product page for NCP and Cisco is listed. I use it with Juniper.

http://www.ncp-e.com/en/products/ipsec-vpn-client-suite.html

I trust that helps.  ... Thinkpads_User
0
 
LVL 12

Expert Comment

by:Henk van Achterberg
ID: 39609963
The latest version of AnyConnect does work under 8.1. Please try the latest version.
0
 

Author Comment

by:tjking45
ID: 39610055
I don't have access to the latest version.  My company does not pay for the SMARTnet subscription.

Thnkpads_User:  The NCP client also gave me an error when trying to install.  "Client LAN driver could not be installed."
0
 
LVL 93

Assisted Solution

by:John Hurst
John Hurst earned 150 total points
ID: 39610074
Call NCP Support. Even with the trial version, they will help you. Make sure your trial version is V9.32 Build 146. But they will help you (and have helped me).

There may have been something gone wrong with your Windows 8.1 upgrade.

.... Thinkpads_User
0
 
LVL 12

Accepted Solution

by:
Henk van Achterberg earned 350 total points
ID: 39615009
0
 

Author Closing Comment

by:tjking45
ID: 39619043
The latest version didn't work.  I did a factory restore and upgraded to 8.1 first, then the latest version of AnyConnect installed and connected fine.

Thank you both.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 39619052
@tjking45 - Thanks for the update. I just installed a new hard drive, upgraded to Windows 8.1 and the newest version of NCP works like a charm. Glad to hear you got AnyConnect working and a restore and upgrade.

Thinkpads_User
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

How to set-up an On Demand, IPSec, Site to SIte, VPN from a Draytek Vigor Router to a Cyberoam UTM Appliance. A concise guide to the settings required on both devices
Use of TCL script on Cisco devices:  - create file and merge it with running configuration to apply configuration changes
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Both in life and business – not all partnerships are created equal. Spend 30 short minutes with us to learn:   • Key questions to ask when considering a partnership to accelerate your business into the cloud • Pitfalls and mistakes other partners…

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question