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Can't Install Cisco AnyConnect VPN Client on Windows 8.1

Posted on 2013-10-25
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Last Modified: 2013-11-02
I upgraded my laptop from Windows 8 to 8.1.  My Cisco AnyConnect client stopped working.  I uninstalled and am trying to reinstall it.  I am getting the error: "There is a problem with this Windows Installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor."
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Question by:tjking45
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LVL 6

Expert Comment

by:ZamZ0
ID: 39601277
Try right click/properties (of the setup .exe or .msi) compatibility tab and then run in Windows 7 compatibility mode.
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Author Comment

by:tjking45
ID: 39601312
I just tried Windows 8, 7, and Vista SP2 modes with the same error message each time.
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Expert Comment

by:John Hurst
ID: 39601392
I use NCP Secure Entry (www.ncp-e.com) and I had to obtain a new version for Windows 8.1 even though my existing version works fine in Windows 8.

If you cannot get a Cisco client, you might consider NCP instead.

... Thinkpads_User
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Author Comment

by:tjking45
ID: 39601439
thinkpads_user:  Can you use NCP with a Cisco ASA firewall?
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Expert Comment

by:John Hurst
ID: 39601566
Yes.  Take a look at the product page for NCP and Cisco is listed. I use it with Juniper.

http://www.ncp-e.com/en/products/ipsec-vpn-client-suite.html

I trust that helps.  ... Thinkpads_User
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LVL 12

Expert Comment

by:Henk van Achterberg
ID: 39609963
The latest version of AnyConnect does work under 8.1. Please try the latest version.
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Author Comment

by:tjking45
ID: 39610055
I don't have access to the latest version.  My company does not pay for the SMARTnet subscription.

Thnkpads_User:  The NCP client also gave me an error when trying to install.  "Client LAN driver could not be installed."
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LVL 94

Assisted Solution

by:John Hurst
John Hurst earned 150 total points
ID: 39610074
Call NCP Support. Even with the trial version, they will help you. Make sure your trial version is V9.32 Build 146. But they will help you (and have helped me).

There may have been something gone wrong with your Windows 8.1 upgrade.

.... Thinkpads_User
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Accepted Solution

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Henk van Achterberg earned 350 total points
ID: 39615009
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Author Closing Comment

by:tjking45
ID: 39619043
The latest version didn't work.  I did a factory restore and upgraded to 8.1 first, then the latest version of AnyConnect installed and connected fine.

Thank you both.
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LVL 94

Expert Comment

by:John Hurst
ID: 39619052
@tjking45 - Thanks for the update. I just installed a new hard drive, upgraded to Windows 8.1 and the newest version of NCP works like a charm. Glad to hear you got AnyConnect working and a restore and upgrade.

Thinkpads_User
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