Solved

IE 11 Crashes

Posted on 2013-10-25
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Last Modified: 2014-02-17
Upgraded to Windows 8.1 from 8 Pro on the 17th, things running fine until two days ago. When I open IE just get white screen then it closes. I have disabled all add-ons, reset settings, changed settings to software rendering, removed IE 11 and reinstalled several times. Uninstalled the last couple of Windows updates, only one had to do with IE - flashplayer update for IE. There were many updates done on the 18th, most for Office 2013. Everything was working fine after those updates. At this point I'm stuck.
I'm finding nothing about this anywhere. If I could put IE10 back on that would be great but apparently that's not possible.
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Question by:dpacheco
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Expert Comment

by:aadih
ID: 39602812
What is your graphics card?  Try updating the driver.
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Expert Comment

by:Gary
ID: 39602816
Have you got this update
http://support.microsoft.com/kb/2901549

Do you have any adblocking software running?
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Author Comment

by:dpacheco
ID: 39602983
I have the update.
The device manager was showing "Microsoft basic video driver" as not installed. I reinstalled the video driver - Geoforce GT630M, restarted but same thing. Reset IE settings again and will restart but I've done this a couple of times.
I'm going to run system file checker. Other ideas?
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by:aadih
ID: 39602998
Does IE 11 work from safe mode with networking?

Also, please look into the event manager.  Any hints there (Windows log: application and system)?
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by:dpacheco
ID: 39603005
Haven't tried safe mode yet, nothing in event logs.
Forgot to mention that I had Kaspersky 2013 installed and I have uninstalled that.
Interesting that now an update to the video driver is showing up, I ran Windows update to reinstall it earlier. I'll install that and also an update to my wireless card.
No errors in the logs that occur at the time IE crashes.
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by:Gary
ID: 39603017
I would guess it is the video rendering causing the crash i.e. no video driver.
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Author Comment

by:dpacheco
ID: 39603036
After installing the video update I restarted, same problem. I enabled software rendering in IE options, restarted, same problem. I'll be gone for a few hours so will try safe mode when I get back. If that doesn't work then I'll do system file checker.
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by:Michel Plungjan
ID: 39603452
I would think Microsoft would be interested in helping you out...
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by:dpacheco
ID: 39604073
You would think so, I am a Microsoft Partner ;)
I booted in safe mode, same thing blank white screen then shuts down. I'm running Malwarebytes scan now, I'm doubtful that will help but it's possible.
I'll run system file checker, if that doesn't work I'll call Microsoft.
I have a couple of projects to finish today so I'm not sure how far I'll get on this but I will let you know.
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Accepted Solution

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dpacheco earned 0 total points
ID: 39604207
Well, this is a bit embarrassing, MalwareBytes found entries for Movie Toolbar it listed as PUP. I looked in programs and features, no entry for Movies Toolbar but one for APN LLC which apparently is the company that makes Movies Toolbar so I uninstalled that. I also uninstalled software for printer I don't have. IE now works! I'm assuming it was that toolbar and not the printer. I had disabled all toolbars, ran it with no extensions, etc. but it must've corrupted something in IE. Not sure where this came from, it changes the search engine to Ask.com and changes the home page. My home page had not changed but I did notice sometime back that if I typed something in the address bar it would do an Ask search, I could not see anywhere the Ask search was installed. This toolbar was installed on 9/25 and my problem occurred around 10/22 so I wasn't looking for anything that far back, not sure why it all of a sudden decided to cause a problem but I guess the moral of the story is scan first!
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Expert Comment

by:aadih
ID: 39855030
Great. You solved it. :-)
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Author Closing Comment

by:dpacheco
ID: 39864334
Solved it myself.
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