dpacheco
asked on
IE 11 Crashes
Upgraded to Windows 8.1 from 8 Pro on the 17th, things running fine until two days ago. When I open IE just get white screen then it closes. I have disabled all add-ons, reset settings, changed settings to software rendering, removed IE 11 and reinstalled several times. Uninstalled the last couple of Windows updates, only one had to do with IE - flashplayer update for IE. There were many updates done on the 18th, most for Office 2013. Everything was working fine after those updates. At this point I'm stuck.
I'm finding nothing about this anywhere. If I could put IE10 back on that would be great but apparently that's not possible.
I'm finding nothing about this anywhere. If I could put IE10 back on that would be great but apparently that's not possible.
aadih
What is your graphics card? Try updating the driver.
Have you got this update
http://support.microsoft.com/kb/2901549
Do you have any adblocking software running?
http://support.microsoft.com/kb/2901549
Do you have any adblocking software running?
ASKER
I have the update.
The device manager was showing "Microsoft basic video driver" as not installed. I reinstalled the video driver - Geoforce GT630M, restarted but same thing. Reset IE settings again and will restart but I've done this a couple of times.
I'm going to run system file checker. Other ideas?
The device manager was showing "Microsoft basic video driver" as not installed. I reinstalled the video driver - Geoforce GT630M, restarted but same thing. Reset IE settings again and will restart but I've done this a couple of times.
I'm going to run system file checker. Other ideas?
Does IE 11 work from safe mode with networking?
Also, please look into the event manager. Any hints there (Windows log: application and system)?
Also, please look into the event manager. Any hints there (Windows log: application and system)?
ASKER
Haven't tried safe mode yet, nothing in event logs.
Forgot to mention that I had Kaspersky 2013 installed and I have uninstalled that.
Interesting that now an update to the video driver is showing up, I ran Windows update to reinstall it earlier. I'll install that and also an update to my wireless card.
No errors in the logs that occur at the time IE crashes.
Forgot to mention that I had Kaspersky 2013 installed and I have uninstalled that.
Interesting that now an update to the video driver is showing up, I ran Windows update to reinstall it earlier. I'll install that and also an update to my wireless card.
No errors in the logs that occur at the time IE crashes.
I would guess it is the video rendering causing the crash i.e. no video driver.
ASKER
After installing the video update I restarted, same problem. I enabled software rendering in IE options, restarted, same problem. I'll be gone for a few hours so will try safe mode when I get back. If that doesn't work then I'll do system file checker.
I would think Microsoft would be interested in helping you out...
ASKER
You would think so, I am a Microsoft Partner ;)
I booted in safe mode, same thing blank white screen then shuts down. I'm running Malwarebytes scan now, I'm doubtful that will help but it's possible.
I'll run system file checker, if that doesn't work I'll call Microsoft.
I have a couple of projects to finish today so I'm not sure how far I'll get on this but I will let you know.
I booted in safe mode, same thing blank white screen then shuts down. I'm running Malwarebytes scan now, I'm doubtful that will help but it's possible.
I'll run system file checker, if that doesn't work I'll call Microsoft.
I have a couple of projects to finish today so I'm not sure how far I'll get on this but I will let you know.
ASKER CERTIFIED SOLUTION
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Great. You solved it. :-)
ASKER
Solved it myself.