Solved

Surface RT Outlook/Exchange Question

Posted on 2013-10-25
7
500 Views
Last Modified: 2013-11-03
Hi There!

I have a customer who has upgraded his Surface 1 RT Tablet to 8.1 no problems. Outlook is pointing at the Internal IP of his exchange server, which is now moved offsite. I need to update the paths, but he is a long drive away and I don't have one.

He can get into the accounts, and see's that the URL isn't correct. but he can't edit the settings as they appear greyed out.

Any chance anyone could post a video or screenshots on how to change this.
0
Comment
Question by:networkn
  • 3
  • 3
7 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 39603081
I can't answer your Question itself, but why don't you have your client download and start the teamviewer on his tablet, you can then connect to it from your location and try configuring it?

http://www.teamviewer.com/en/download/mobile.aspx
0
 
LVL 35

Expert Comment

by:Cris Hanna
ID: 39603087
So is the Exchange Server that has moved on an internal network, just somewhere else OR have they moved to Hosted Exchange somewhere?
0
 

Author Comment

by:networkn
ID: 39603135
The server has moved to another site.
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 

Author Comment

by:networkn
ID: 39603138
Teamviewer for Surface RT seems to only allow outgoing connections.
0
 
LVL 35

Accepted Solution

by:
Cris Hanna earned 500 total points
ID: 39603151
Are you familiar with setting up Outlook Anywhere
If the Exchange Server at the other location supports Outlook Web Access it should also support Outlook Anywhere

http://office.microsoft.com/en-us/outlook-help/use-outlook-anywhere-to-connect-to-your-exchange-server-without-a-vpn-HP010355551.aspx
0
 

Author Comment

by:networkn
ID: 39603516
Is it not possible to change the existing configuration?
0
 
LVL 35

Expert Comment

by:Cris Hanna
ID: 39606394
sorry for not getting back sooner
Sure..you can just got into Outlook and change the Account settings.. and set it for Outlook as described in the article
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

With Windows evolving further, the built-in protective mechanisms get better and better. Still, Microsoft is not very good at introducing those to the technical community. This article is about a new bitlocker functionality that could revolutionize …
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question