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Surface RT Outlook/Exchange Question

Posted on 2013-10-25
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Last Modified: 2013-11-03
Hi There!

I have a customer who has upgraded his Surface 1 RT Tablet to 8.1 no problems. Outlook is pointing at the Internal IP of his exchange server, which is now moved offsite. I need to update the paths, but he is a long drive away and I don't have one.

He can get into the accounts, and see's that the URL isn't correct. but he can't edit the settings as they appear greyed out.

Any chance anyone could post a video or screenshots on how to change this.
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Question by:networkn
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by:rindi
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I can't answer your Question itself, but why don't you have your client download and start the teamviewer on his tablet, you can then connect to it from your location and try configuring it?

http://www.teamviewer.com/en/download/mobile.aspx
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by:Cris Hanna
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So is the Exchange Server that has moved on an internal network, just somewhere else OR have they moved to Hosted Exchange somewhere?
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by:networkn
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The server has moved to another site.
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Author Comment

by:networkn
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Teamviewer for Surface RT seems to only allow outgoing connections.
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Cris Hanna earned 500 total points
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Are you familiar with setting up Outlook Anywhere
If the Exchange Server at the other location supports Outlook Web Access it should also support Outlook Anywhere

http://office.microsoft.com/en-us/outlook-help/use-outlook-anywhere-to-connect-to-your-exchange-server-without-a-vpn-HP010355551.aspx
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by:networkn
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Is it not possible to change the existing configuration?
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by:Cris Hanna
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sorry for not getting back sooner
Sure..you can just got into Outlook and change the Account settings.. and set it for Outlook as described in the article
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