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Windows Small Business Server 2011 - Exchange Services Stops

Posted on 2013-10-26
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Last Modified: 2013-11-03
Hi ,

Im facing a serious issue with my small business server 2011, where the exchange services stops automatically every day.

I ve diagnosed the isse and found something that might be the cause of this issue.

The Server is using 90 % of Memory most of the time and every morning 9 am ive confiured the server full scan of Trend micro worrry free busniness security and messaging agent scan.

So whenver the Trend micro scan starts about 9 am , some of the exchange services stops.

Also ive found that the HP Insight Diagnosis has logged a Server Operating system STOP Error Message - Operating System failure (Windows bug check, STOP: 0x000000D1 (0x0000000000000168, 0x0000000000000002, 0x0000000000000000, 0xFFFFF88000E36735))   and this log recorded day and the problem raised day is the same.

Please go through the attached snap shots of the resource monitors and HP diagnostic logs for your reference.

I really confused now , why RPC Client access service , Exchange Replication Service and few other services stops suddenly and please note every time its not the same service that's stopping.

Please advice me on this issue

Thank you,

nizz
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Question by:nirmal_s19
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6 Comments
 
LVL 7

Expert Comment

by:Jaroslav Latal
ID: 39603566
Hi nirmal_s19,

you can read minidumbs located here:
C:\Windows\Minidump
To read thoseminidumps , use this app:
http://www.nirsoft.net/utils/blue_screen_view.html

Is there any antivirus on a server?

Tried to run "fix my network wizard" and SBS BPA?

SBS BPA:
http://support.microsoft.com/kb/2673284/en-us

Any errors in System or application event. log?


Jarda
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LVL 35

Expert Comment

by:Cris Hanna
ID: 39603694
First how much min the server?  Second uninstall the agent from the server it's not necessary your workstations should be scanning files as they are accessed
Exchange by design will use as much memory as it can find but is supposed to give it back when other apps need it
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Accepted Solution

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nirmal_s19 earned 0 total points
ID: 39610785
The issue was the trend micro takes more ram when it starts and the server runs out of memory during this process ; consequently exchange stops its some of its services.

Now ive changed the trend micro scan on the server by mid night and ive scheduled a restart of the server every morning at 6 am , that will restart the services and allow to free some memory too.

I am planning to get more memory but for now the issue is fixed.
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LVL 7

Expert Comment

by:Jaroslav Latal
ID: 39611167
Hi nirmal_s19,
in my first reply I asked "Is there any antivirus on a server?" so I think you should give me some points.

Jarda
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Author Closing Comment

by:nirmal_s19
ID: 39619722
Issue fixed by altering the trend micros schedule scan and scheduled restart of server every morning after this scan.
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LVL 7

Expert Comment

by:Jaroslav Latal
ID: 39619829
it is not a fix :D
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