One of our customers is using a custom made accounting software that uses Sybase as Database. Users are spread over 3 sites connected through VPN tunnels to the main office. Remote users connect to the server using RDP and work on the software. Users in the main office are mapped to the servers directly through a shortcut used to run the software from their respective machines.
Most of the time, 2 or 3 users get continuous errors as per the below:
-Unknown internal operating system error. Index: \\Server\App\Data\StkPrice.PX
Could anyone advise if this kind of errors comes from the the Software itself (non compatibility with the OS version. For instance windows 2008 R2 is used), or from a network configuration (all other network services were tested and are operating smoothly)
Any hints would be appreciated!!