One our client is not able to access their own website.
To troubleshoot I did the following
1) gave unlimited internet access to a user in firewall and tested as that user.
2)Ran a tracert and that pointed to right ipaddress
3) ran a ping (for both ip and name)
4) in DNS there is a zone under company name. If I delete that zone it works without a problem. Problem is we need to have zone name with company name. users have exchange server and there are records for mail, owa, auto discover in that zone. There is a record for www and it is pointing to right ipaddress.
5) I restarted DNS server service
Can you please assist me in fixing this issue?