Word documents coming up corrupt
Posted on 2013-10-28
I have a client where Word documents are not opening, getting an error message saying the file is corrupt. All the computers at this client have MS Office 2010 installed.
I am getting the message on both .doc and .docx files. I get it on .doc files that have not been opened in over a year, as well as on documents recently edited.
When I first try one of the documents, the first error I get is "The __ file cannot be opened because there are problems with the content." Pressing the details button produces the helpful message that "The file is corrupt and cannot be opened."
The next message states that Word has found unreadable content and would you like to attempt recovery? Only do so if you trust the file. Clicking yes results in the exact same error message as above, but when clicking Details the message says," Microsoft Office cannot open this file because some parts are missing or corrupt." Clicking OK just creates a blank Word document.
I have not been able to find any method to recover any portion of this document. This is happening on several machines and the client is frustrated.