Major incidents can send mastered service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the right people fast. Check out the Survival Guide and begin bringing order to chaos.
drop table tab1 purge;
create table tab1(col1 number, col2 varchar2(20));
for i in 1..10000 loop
insert into tab1 values(dbms_random.value,dbms_random.string('a',20));
create index tab1_idx on tab1(col1);
set autotrace traceonly
select col1 from tab1 where col1 >= '1';
select col1 from tab1 where col1 >= 1;
set autortace off
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