Horizon View - Dual Monitor Display Issue

Posted on 2013-10-28
Last Modified: 2014-01-23
We are using Horizon View 5.2 from a number of different thin clients and desktops to connect to a W7 desktop pool.  On all of them, when "multimonitor" is selected (while connecting using the RDP protocol) all monitors are used but not as expected.

The display stretches or spans across all monitors, as if View is treating them as one.  From the client, I can see in the display settings that two (or three) unique monitors are found, but from View, I see only one (that has the resolution of the two or three combined).  Below are the display settings on each:

Display #1: Resolution 1280 x 1024, Orientation: Landscape
Display #2: Resolution 1280 x 1024, Orientation: Landscape
Display #3: Resolution 1280 x 1024, Orientation: Landscape

View Workstation:
Display #1: (Default Monitor) on RDPDD Channel DD, Resolution: 3840 x 1024  (this is grayed out and I cannot change it)

We've seen this article, but it didn't help in our case.  

The View Pool settings are:
Max number of monitors: 3
Max resolution of any one: 1920 x 1200

How can I get View to recognize the displays as unique devices?  Combining the monitors into one on the View side is okay, but not preferred.  The users need to manually size the windows per monitor and cannot maximize the application without it spanning all two (or three) displays.

Question by:dmansfield

Expert Comment

ID: 39606215
Is your view desktop set up in local mode?

Author Comment

ID: 39606266
Thank you for your quick reply.  No, the desktops are not setup for local mode.  We do not have a View Transfer Server configured.

Expert Comment

ID: 39609631
Are you using a Thin Client, Zero Client, or are you using the VM View Client to connect to the VM's. Typically when you connect you have to select multi-monitor and not monitor span.View ClientAre you using a Thin Client, Zero Client, or are you using the VM View Client to connect to the VM's. Typically when you connect you have to select multi-monitor and not monitor span.
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)


Author Comment

ID: 39614537
Thank you for the reply.  We are already selecting Multimonitor (I'm positive) and this is happening when we use an HP T610 thin client (actually has WES7 installed with the HP View plugin) and it is also happening on any regular workstation PC connecting via the 5.2.1 VMWare View Client.
LVL 29

Accepted Solution

matrixnz earned 500 total points
ID: 39635731
From recollection RDP multi monitor view is only available on Windows 7 Ultimate/Enterprise otherwise you can only span the monitors.  Not sure about VMWare Client Connections but on desktops both the client and host must have either Windows 7 Ultimate or Enterprise for it to display both monitors on the client machine.

Expert Comment

ID: 39804927
do you know if this is an issue with Windows 8.  I have the pool settings in View 5.3 set to 4 monitors with a max resolution of 2560x1600 and each vm has 125mb of video memory. I have the view client set to multi monitor but is splits the monitor and puts half the image on each monitor.  Looking at screen resolution it states show desktop only on 1.  can see the two monitors but the settings are greyed out.

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Problem to open text file 11 73
Searching good PDF to OCR 7 36
Shadowcopy store on a network share? 5 19
Why pdf file doesn't open ? 7 46
Will try to explain how to use the VMware feature TAGs in the VMs and create Veeam Backup Jobs using TAGs. Since this article is too long, I will create second article for the Veeam tasks.
How to record audio from input sources to your PC – connected devices, connected preamp to record vinyl discs, streaming media, that play through your audio card: Vista, Windows 7, Windows 8, Windows 8.1 and Windows 10 – both 32 bit & 64.
This video shows you how to use a vSphere client to connect to your ESX host as the root user. Demonstrates the basic connection of bypassing certification set up. Demonstrates how to access the traditional view to begin managing your virtual mac…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now