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Popup whenever I open /refresh internet browser

Popup whenever I open /refresh internet browser


Whenever I open internet browser or refresh it , the attached pictures will popup from the bottom of the browser.

Anyway to get rid of it?

Thanks



popup
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jskfan
Asked:
jskfan
6 Solutions
 
Giovanni HewardCommented:
Run Hijackthis and post the output here for our review.
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Ken ButtersCommented:
Use Malwarebytes free tool from here to scan your PC.  This is a free tool that does a really good job of removing Virus / Malware from your PC.
www.malwarebytes.org/¿

Run autoruns, another free tool, from microsoft / Sysinternals, download from here
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Another good / free tool to remove malware is this one:
http://www.superantispyware.com/

And this one:
TDSSKiller (free) -http://support.kaspersky.com/us/5350

When you run AutoRuns, look for anything called a "BHO" which is a browser helper object.  You will be given the option to remove anything that starts up when your PC starts or when your browser opens from the AutoRuns menu.
Note : When using AutoRuns don't delete anything until you have confirmed it is ok to delete.  It is a powerful tool, but the downside is that it will give you the ability to remove something that may be critical to the functioning of your computer.
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Giovanni HewardCommented:
We'll help you get this removed, however for a real preventative solution see my post here:

http://www.experts-exchange.com/Security/Vulnerabilities/Q_28233648.html#a39474622
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aadihCommented:
Try:

(1) Looking at all tool-bars and add-ons in your Internet Explorer and disable any that look suspicious and you don't recognize.

(2) Looking at all installed programs and uninstall any that look suspicious or you don't recognize.

(3) Download and scan with Adwcleaner:

http://www.bleepingcomputer.com/download/adwcleaner/ >
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Giovanni HewardCommented:
If you'll just run Hijackthis, you'll be able to remove BHO objects and Toolbars by simply unchecking them.  While I highly regard Autoruns (and all sysinternals apps), it was not designed in consideration of browser Toolbars, etc.  Running any antimalware scanner assumes the product database has an entry for the specific malware/variant you are infected with, or in other words a "known signature."  It's pretty much a "scan and pray"  strategy.

If you'll post the output to Hijackthis, we can help you isolate which BHO and Taskbar objects to remove and which ones to avoid removing.

Again, to prevent the majority of malware infections from compromising your system (and slowing your system down by running a anti-malware scanner) see my post here:

http://www.experts-exchange.com/Security/Vulnerabilities/Q_28233648.html#a39474622
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jcimarronCommented:
jskfan--
HearthSong.com is a legitimate retail website.  
However, you may have gotten that popup from going to various coupon websites.
In IE Tools|Popup Blocker is Popup Blocker turned on?

If this just started recently you might try a System Restore to a time before it started.
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jskfanAuthor Commented:
I found out that it was installed on the computer, while I downloaded something else.
just uninstalled it
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jskfanAuthor Commented:
Thank you
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