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Unable to click on buttons in dialog boxes when controlling desktop through Communicator

We use Office Communicator 2007. When I need to fix something on someone's computer, I have them share their desktop through Communicator and give me control of their desktop. If I try to install something or change some settings, the dialog box will come up asking if I want to change or install and I can't even click on the yes or no button even though I have control. I have to get the user to click on the buttons for me.  Is there a setting to make this not happen. I don't think it used to be this way.
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MANNATEAM
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MANNATEAM
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MANNATEAMAuthor Commented:
Anybody?
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