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Outlook 2010 randomly crashes; no drafts saved; Windows 7 & 8
Hello all,
I have a user that works remotely primarily and is losing productivity because of random crash events for Outlook 2010. The event is below.
This event is the same on both his work computer (Windows 7 Pro x64) and his home computer (windows 8 Pro x64).
When this crash occurs, he loses whatever e-mails he was creating, replying to, or forwarding. Any of those show as unread again.
Something interesting I noticed on Friday while connected to his home computer: It is taking quite a while to even connect to Exchange, let alone sync his mailbox; roughly 5 minutes to establish a connection. Once that completed, things started improving, especially when the full sync was allowed to finish. (He has mailbox nearly 4GB in size that was trying to sync over VPN at 5-6Mbps) I checked internet speeds on both ends; roughly 26 Mbps down and 5-6 Mbps up at the company, and 20 down/4 up at his house. Speed and ping is not the issue yet establishing a connection takes roughly 5 minutes? This may not be related, but I still thought it worth mentioning.
I have a user that works remotely primarily and is losing productivity because of random crash events for Outlook 2010. The event is below.
Faulting application name: OUTLOOK.EXE, version: 14.0.7105.5000, time stamp: 0x51e84e55
Faulting module name: OUTLOOK.EXE, version: 14.0.7105.5000, time stamp: 0x51e84e55
Exception code: 0xc0000005
Fault offset: 0x00009ccd
Faulting process id: 0x13b0
Faulting application start time: 0x01cecf35fc6e50cd
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Report Id: 8505b58f-3b2e-11e3-af48-c0cb38cedfea
This event is the same on both his work computer (Windows 7 Pro x64) and his home computer (windows 8 Pro x64).
When this crash occurs, he loses whatever e-mails he was creating, replying to, or forwarding. Any of those show as unread again.
Something interesting I noticed on Friday while connected to his home computer: It is taking quite a while to even connect to Exchange, let alone sync his mailbox; roughly 5 minutes to establish a connection. Once that completed, things started improving, especially when the full sync was allowed to finish. (He has mailbox nearly 4GB in size that was trying to sync over VPN at 5-6Mbps) I checked internet speeds on both ends; roughly 26 Mbps down and 5-6 Mbps up at the company, and 20 down/4 up at his house. Speed and ping is not the issue yet establishing a connection takes roughly 5 minutes? This may not be related, but I still thought it worth mentioning.
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@ByteCafeSupport - Thanks for the update and I was happy to help you with this.
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