Solved

Can't see appointments in shared calendar

Posted on 2013-10-28
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380 Views
Last Modified: 2013-11-15
Hello all :)

I have an odd problem.

Server 2003 AD
Exchange 2003
Outlook 2010.

We have had our sales reps share their calendar so the manager can see them however with one user whilst you can "see" the calendar none of his appointments show up when the manager views it.

The others work fine. I have removed then re-shared from the users laptop and given the manager "contributor" rights but still nothing

Anyone know what could be causing this?

thanks
Tracy
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Question by:tracyprier
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7 Comments
 
LVL 3

Expert Comment

by:ltechsolutions
ID: 39607505
First of all, time is short for Exchange 2003 and Server 2003. You should seriously consider making the move to Exchange 2010 or 2013.

http://technet.microsoft.com/en-us/library/hh145599(v=exchg.141).aspx

Regardless -

The "Contributor" permission level allows a user to create events on the calendar, but they can't view the items currently on the calendar.

If the manager only needs to be able to see existing appointments, consider a Reviewer level of access. If the manager must also be able to create appointments, then Author level will be necessary.
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Author Comment

by:tracyprier
ID: 39607533
Yes we are shortly upgrading through to exchange 2013.

I originally set the manager to have reviewer with nothing
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LVL 3

Expert Comment

by:ltechsolutions
ID: 39607541
Keep in mind that there's no direct upgrade path from 2003 to 2013. You'll need to first migrate everyone to a 2010 server (SP3), and then 2013.


Here's a great reference for each of the Exchange calendar permission levels:

http://blogs.mccombs.utexas.edu/the-most/2011/06/24/change-sharing-permissions-in-your-outlook-calendar/
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Author Comment

by:tracyprier
ID: 39607545
the other reps have all set the manager to be reviewer and this works. I have rest the user in questions calendar for the manager back to reviewer but still only see an empty calendar
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LVL 3

Assisted Solution

by:ltechsolutions
ltechsolutions earned 500 total points
ID: 39607553
The best way to troubleshoot this is to give the manager the maximum permissions and see if that works. Be sure to close Outlook on the manager's PC and re-open it to refresh the permissions each time you change them.

If it works with full permissions, you start backing them off until you have the desired level of access.

If, even with full permissions, you're still unable to see the calendar from the manager's PC, you have a deeper issue. In that case, I'd try logging on as the manager on a different PC and see if the issue persists. That'll determine whether the issue is on the server or workstation.
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Accepted Solution

by:
tracyprier earned 0 total points
ID: 39607619
sorted. deleting and recreating the managers outlook profile fixed it
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Author Closing Comment

by:tracyprier
ID: 39650713
cause it worked :)
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