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One user cannot see a particular file

Posted on 2013-10-29
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Last Modified: 2013-10-29
I have a strange situation where one user cannot see a particular Excel file on our shared drive.
This user can see other files in the same directory.  
All other users can see the file.
If I make a copy of the file, then it displays on the users PC.
If I then delete the original file and rename the copy to the original name it disappears from their folder.

Windows SBS 2003
Windows 7 clients

Any ideas?

Best regards

Richard
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Question by:rltomalin
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4 Comments
 
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Expert Comment

by:ButlerTechnology
ID: 39608284
It might be an issue with off-line folders.  What are the off-line settings for the shared folder?  Does the issue only exist on a single workstation for the user?  

Tom
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Author Comment

by:rltomalin
ID: 39608434
Hi Tom
Where are the off-line settings for the shared folder?

Yes this only exists on a particular workstation.  If I log on to my PC as the problem user I can see the file.

If the problem user logs off and on again they still cannot see the file.

Regards

Richard
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Accepted Solution

by:
ButlerTechnology earned 500 total points
ID: 39608459
The off-line settings will be part of the shared folder properties.  

You could try the following on the workstation:
Open Control Panel (Switch to large or small icons)
Open Sync Settings
Select Manage Offline Files
Disable Off-line Files (Reboot)

I am hedging my bets that the off-line cache is corrupted in term of that file.  I could be completely off-base with this solution.  You should re-enable off-line after the reboot.

Tom
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Author Closing Comment

by:rltomalin
ID: 39608532
Hi Tom
That seemed to fix it!!

Thanks a lot.

Regards

Richard
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