One user cannot see a particular file

Posted on 2013-10-29
Last Modified: 2013-10-29
I have a strange situation where one user cannot see a particular Excel file on our shared drive.
This user can see other files in the same directory.  
All other users can see the file.
If I make a copy of the file, then it displays on the users PC.
If I then delete the original file and rename the copy to the original name it disappears from their folder.

Windows SBS 2003
Windows 7 clients

Any ideas?

Best regards

Question by:rltomalin
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2

Expert Comment

ID: 39608284
It might be an issue with off-line folders.  What are the off-line settings for the shared folder?  Does the issue only exist on a single workstation for the user?  


Author Comment

ID: 39608434
Hi Tom
Where are the off-line settings for the shared folder?

Yes this only exists on a particular workstation.  If I log on to my PC as the problem user I can see the file.

If the problem user logs off and on again they still cannot see the file.



Accepted Solution

ButlerTechnology earned 500 total points
ID: 39608459
The off-line settings will be part of the shared folder properties.  

You could try the following on the workstation:
Open Control Panel (Switch to large or small icons)
Open Sync Settings
Select Manage Offline Files
Disable Off-line Files (Reboot)

I am hedging my bets that the off-line cache is corrupted in term of that file.  I could be completely off-base with this solution.  You should re-enable off-line after the reboot.


Author Closing Comment

ID: 39608532
Hi Tom
That seemed to fix it!!

Thanks a lot.



Featured Post

WordPress Tutorial 1: Installation & Setup

WordPress is a very popular option for running your web site and can be used to get your content online quickly for the world to see. This guide will walk you through installing the WordPress server software and the initial setup process.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article is a collection of issues that people face from time to time and possible solutions to those issues. I hope you enjoy reading it.
Windows 10 Creator Update has just been released and I have it working very well on my laptop. Read below for issues, fixes and ideas.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…

626 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question