Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17


One user cannot see a particular file

Posted on 2013-10-29
Medium Priority
Last Modified: 2013-10-29
I have a strange situation where one user cannot see a particular Excel file on our shared drive.
This user can see other files in the same directory.  
All other users can see the file.
If I make a copy of the file, then it displays on the users PC.
If I then delete the original file and rename the copy to the original name it disappears from their folder.

Windows SBS 2003
Windows 7 clients

Any ideas?

Best regards

Question by:rltomalin
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2

Expert Comment

ID: 39608284
It might be an issue with off-line folders.  What are the off-line settings for the shared folder?  Does the issue only exist on a single workstation for the user?  


Author Comment

ID: 39608434
Hi Tom
Where are the off-line settings for the shared folder?

Yes this only exists on a particular workstation.  If I log on to my PC as the problem user I can see the file.

If the problem user logs off and on again they still cannot see the file.



Accepted Solution

ButlerTechnology earned 2000 total points
ID: 39608459
The off-line settings will be part of the shared folder properties.  

You could try the following on the workstation:
Open Control Panel (Switch to large or small icons)
Open Sync Settings
Select Manage Offline Files
Disable Off-line Files (Reboot)

I am hedging my bets that the off-line cache is corrupted in term of that file.  I could be completely off-base with this solution.  You should re-enable off-line after the reboot.


Author Closing Comment

ID: 39608532
Hi Tom
That seemed to fix it!!

Thanks a lot.



Featured Post

Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When asking a question in a forum or creating documentation, screenshots are vital tools that can convey a lot more information and save you and your reader a lot of time
In this modest contribution, I want to share with the IT community (especially system administrators, IT Support Engineers and IT Help Desks) about Windows crashes/hangs and how to deal with these particular problems.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question