gs1uk
asked on
"E-mail address is no longer valid" using Office365
Hi Experts,
We are using exchange server online with Outlook 2010 as the client.
Each time we try to send email to somone with an email address that match our domain we get an the error:
"This eamil cannot be delivered to johndoe@companyco.com because the email address is no longer valid"
Over the last few days, Outlook users are suddenly getting the 'green' email address and the above warning when attempting to REPLY to SOME of our internal staff (different people are problems for different users)
I've tried the common fixes
-Delete the auto-complete individual address
-Delete the whole auto-complete cache
-Remove person from contacts and re-add
-Use online instead of cached mode (a few seconds delay before email shows as no longer valid)
-Outlook Safe mode (a few seconds delay before email shows as no longer valid)
Email DOES always get delivered though
As best I can tell, the senders email is the correct one
The issue is not seen using Outlook Web App
We are using exchange server online with Outlook 2010 as the client.
Each time we try to send email to somone with an email address that match our domain we get an the error:
"This eamil cannot be delivered to johndoe@companyco.com because the email address is no longer valid"
Over the last few days, Outlook users are suddenly getting the 'green' email address and the above warning when attempting to REPLY to SOME of our internal staff (different people are problems for different users)
I've tried the common fixes
-Delete the auto-complete individual address
-Delete the whole auto-complete cache
-Remove person from contacts and re-add
-Use online instead of cached mode (a few seconds delay before email shows as no longer valid)
-Outlook Safe mode (a few seconds delay before email shows as no longer valid)
Email DOES always get delivered though
As best I can tell, the senders email is the correct one
The issue is not seen using Outlook Web App
ASKER
Hi There,
Currently im not getting the issue. Im removed the cached mode and made it online and restarted Outlook and I dint get the message. I put it back to cached mode and its not come up yet. Im going to monitor for couple of hours and see if not will use your fix.
Thanks for you time Xaelian.
Currently im not getting the issue. Im removed the cached mode and made it online and restarted Outlook and I dint get the message. I put it back to cached mode and its not come up yet. Im going to monitor for couple of hours and see if not will use your fix.
Thanks for you time Xaelian.
ASKER CERTIFIED SOLUTION
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Afterwards try to redownload the GAL. I've had to do this a couple of times with users and this fixes the issue.